Katie S. Email & Phone Number

Portsmouth, Nh, Us

Needham, Massachusetts, United States

Spearhead UI/UX strategy alignment with D2C business goals, ensuring seamless user experiences that meet customer needs and enhance platform aesthetics.Act as Subject Matter Expert (SME) on backoffice platforms driving consumer experiences, optimizing processes to improve overall user satisfaction.Conduct comprehensive user research, leveraging insights to identify user behaviors, preferences, and pain points, informing UI/UX enhancements.Plan and execute usability testing sessions, gathering valuable user feedback to iterate and improve platform usability and functionality.Collaborate cross-functionally with digital, development and support teams to align UI/UX initiatives with business objectives, fostering cohesive user experiences and addressing user concerns proactively.

Boston, Massachusetts, United States

Lead Product Designer, taking ownership of the entire design process from ideation to delivery and communicating design decisions effectively to stakeholders.Conducted quality assurance (QA) on all UIs and React components, ensuring they met the product's acceptance criteria for proper functionality.Conducted user research and usability testing to inform design decisions, iterating on designs based on user feedback and analytics data.Designed UIs in Figma for all features, including wire-framing and prototyping.Collaborated closely with a team of 5 engineers and one Product Manager, adhering to Agile development principles.Worked closely with engineers to ensure seamless integration of UI designs into codebase, using best practices for responsive design and accessibility.Implemented front end UIs in React/Redux product using Typescript, HTML and Sass.Effectively communicated feature acceptance criteria via Jira.Prioritized backlog, focusing on delivering customer-friendly solutions efficiently. Assisted back end focused engineers with front end development of their features.

Tewksbury, Massachusetts, United States

Redesigned AngularJS widgets in React, reducing implementation time, improving user adoption and decreasing load times.Implemented a design system utilizing Angular Material for use after acquisition.Developed high-fidelity prototypes for migrating the core product from AngularJS to Angular, incorporating years of customer feedback where applicable.Analyzed usability testing findings with PM and CSM's to iterate through prototypes.Collaborated with Product, Engineering and Professional Services to collect technical and functional requirements.Authored UX/UI requirements and served as the point of contact during development.Contributed to the front end development of features in React and Angular using Typescript, HTML and Sass.Communicated across organizations to confirm that features and bug fixes met functional and technical requirements.Led a team of 6 engineers as the primary Product Designer and Owner for all features.Assisted and mentored back end focused engineers with front end development of their features.Integrated with a team that adhered to a structured Agile development process.Conducted QA on all UIs and application components to ensure proper functionality.

Portsmouth, New Hampshire, United States

Produced and presented proof of concepts to senior executives to guide the product roadmap.Utilized Google's DialogFlow and an internal API to search and provide responses through Google Assistant.Developed endpoints using an internal API to transmit knowledge base responses to a third-party chat UI.Utilized Node.js and intents to fetch data from external APIs and deliver account information within the internal chatbot.Collaborated with the Product team to create UX/UI prototypes for virtual assistants, which later evolved into a Progressive Web App (PWA) offering.Conducted quality assurance checks on all integration requests completed by support team members.

Portsmouth, New Hampshire, United States

Spearheaded the creation and deployment of templates to reduce implementation from 40 hours to under 2 hours by executing the templates on all new and existing integrations.Served as the subject matter expert and primary point of contact for integrations across 200+ clients, offering technical support and guidance on integration-related issues.Consumed new development features to provide voice of customer feedback prior to deployment.Implemented a version control process (GitHub) to address the lack of organization and versioning of integrations, improving overall efficiency and coordination.

Boston, Massachusetts, United States

Cut production time from 8 hours to under 4 for all designers on team by identifying the lack of quality code in company templates and re-wrote HTML/ CSS templates to improve repeatability.Designed and developed visually appealing, user-friendly websites for small business owners, resulting in increased traffic and conversion rates.Demonstrated leadership by mentoring and training junior designers and providing constructive feedback on their work.Performed quality assurance checks on all peer website designs for responsiveness, branding and accuracy.

Boston, Massachusetts, United States

Recognized as a lead, fulfilling websites 200% more efficiently than company standard.Collaborated directly with 35+ small business owners simultaneously, from onboarding to implementation. Built over 150 websites during my tenure using WordPress.Designed branded websites with a strong focus on user experience and functionality to achieve business goals and increase online presence.Maintained up-to-date knowledge of design trends and technologies to continuously improve the quality and effectiveness of website designs.

Burlington, Vermont, United States

Created, edited and published digital content including images, videos and text across various online channels such as websites, social media and email campaigns using HTML and CSS.Developed and implemented content strategies that align with dealership objectives and target audience needs while staying up-to-date with the latest trends and best practices in digital marketing.Monitored and updated website content to improve user experience.Worked in conjunction with Campaign Coordinators to fulfill client request, in a timely manner.