Katherine Arnold Email & Phone Number

New Orleans, La, Us

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

Proactively work with customers or partners by establishing strategic relationships with new and existing Marketplace users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals. -Enable customers to achieve their goals using the Marketplace-Manage relationships with Marketplace clients to drive high-impact business strategies enabled by Lucid products, and advocate for customer needs across internal stakeholder groups-Execute customer success plans to optimize customers’ use of the Marketplace-Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients-Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients-Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate-Analyze trends in client performance on a regular basis and form proactive recommendations-Develop a full understanding of the company, the market research industry, and how our Marketplace technology can solve challenges-Suggest, standardize and scale policies, procedures and best practices that improve team operations-Onboard new hires to the Lucid Customer Success team

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

Proactively work with clients on new project requests and help manage the success of all sold projects• Develop and strengthen relationships with new and existing clients• Assist the sales team with pricing and feasibility for Market Research sampling projects• Drive sales alongside our Account Managers and Project Managers to adhere to sales goals• Understand client requirements and develop specifications to deliver requirements• Monitor usage of the proprietary survey and bidding platform• Resolve client needs for support in project management

New Orleans, Louisiana

New Orleans

• Independently managed all aspects of the event planning process to ensure that each client received a seamless and exceptional level of service from the planning phase all the way through to post-event billing. • Strong focus for going above and beyond to create a tailored event and unique client experience, heightening the client’s overall event satisfaction.• Forged strong relationships at all departmental levels throughout the hotel enabling excellent team work to execute and accomplish group goals.• Proactively discussed full scope of all events with clients to ascertain potential for additional streams of revenue for the hotel (affiliate business, off-site catering, event rentals).• Sought out historical trends of repeat event activity to better project and forecast total quote revenue.• Developed a unique appreciation for the attention to detail required in sales contracts in order to surpass client expectations, maximize hotel profitability and facilitate a seamless transition from sales to the event management phase• Experience in a broad range of systems including PMS, MARSHA, CI/TY, Passkey, OnDemand, PeopleSoft & ScerIS.

• Successfully met Group Contact/Meeting Planner prior to functions, make introductions, and ensure that all arrangements are agreeable. • Managed, supervised, and oversaw all intricacies of the day to day running of event operations.• Supervised and coordinated housemen to meet client expectations of their event • As a WIG/BLT leader in Event Operations, update WIG board on a weekly basis to ensure all members of the team are playing effectively to their LEADs and recognize those who are reaching their goals. Provide weekly BLT commitments to coach, train, or recognize in department.