Kathy Kirk Email & Phone Number

Garland, Texas, United States

Rowlett, Texas, United States

Worked with Tyler product inCode. Support functions for the Municipal Court, such as traffic violations, assisting the public with fine payments, and all types of dispositions of cases. (Defensive Driving, Compliance Dismissals, Proof of FMFR [Insurance], Continuances, etc.) answer questions for court dockets, and trial dates.

Rowlett, Texas

Under the direction of the KRB Board of Directors, responsible for assisting in the preparation of the non-profit operating budget and monthly financial reports, analysis, and reporting of budget trends and issues.Ensure consistent and effective messaging across all marketing and communications for KRB.

Richardson, Texas

• Communicating with customers over the telephone, documenting auto and homeowner claims• Working in a collaborative team environment to handle a large volume of telephone calls• Using State Farm claims systems and other technologies to perform job duties• Communicate clearly, professionally, and empathetically• Maintain quality work product and professionalism, even when work volume is high• Utilize computer systems and other technologies• Critical competencies: customer focus, communication, attention to detail, quality, computer skills, and adaptability

Dallas, Texas

• Increased department sales 30% to 1.4m• Driving and maximizing the sales and profitability of the store to achieve growth. • Monitoring and review staff and store performance on a regular basis. • Driving sales through maximizing team performance. • Organizing, preparing and arranging promotional materials and displays. • Maximizing sales through effective merchandising. • Leading by example in all aspects of the role. • Recruiting, training, supervising and appraising staff. • Maintaining accurate statistical and financial records. • Creating a combination of real value for money and outstanding customer service • Process documents for state registration and ensure that tax and title documents are also completed Also send bills, contracts, warranties and service contracts to the appropriate agency, such as the Department of Motor Vehicles.

Garland, Texas

• Driving and maximizing the sales and profitability of the store to achieve growth. • Monitoring and review staff and store performance on a regular basis. • Driving sales through maximizing team performance. • Organizing, preparing and arranging promotional materials and displays. • Maximizing sales through effective merchandising. • Leading by example in all aspects of the role. • Recruiting, training, supervising and appraising staff. • Maintaining accurate statistical and financial records. • Creating a combination of real value for money and outstanding customer service

Dallas, Texas

• Initiated analysis and evaluation of user business problems and development of system recommendations to meet requirements. • Assignments typically include problem definition, technical skills, evaluation of requirements and implementation of systems to meet business and user requirements. • Facilitate/host kick-off meetings, weekly team meetings, project review meetings, issues resolution meetings and other ad hoc meetings as required.

Plano, Texas

• Project reduced costs (1 -2 million annually) without causing disruption to customers and built productive relationships with local and regional IT teams.• Responsible for end-to-end project management, demonstrating ownership of the entire process from beginning to end.• Managed project timelines, building baseline schedules and project initiatives.• Conduct risk analysis and providing communication to appropriate teams/personnel. Create status reports and presentations.• Work with program manager, network and technical services teams in defining requirements• Plan, architected and executed projects as they relation to IP Telephony (IPT) and VoIP deployments globally as well as various other telephony projects.

• Management of technical and responsive Operations team for a 4 million annually budgeted Data Center. • Ensure maximum reliable and minimal service interruptions of mission critical systems that involve software installations, operating systems upgrades, performance monitoring and tuning. • Recommended and implemented changes for system enhancements and continuous improvements. SAP testing for test scripts, checklists, and test execution scenarios.

Plano, Texas

• Provided support for conversion from NetBEUI to TCP/IP on an existing network• Provided support for conversion from mainframe email to Microsoft Exchange• Primary technical contact for critical issues for global applications. • Tasks included resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application upgrades. • Coordinated with business executives, software experts, help desks, and data source teams in a 24x7 availability environment.