Katherine (Kyungmee) Lee Email & Phone Number

New York, NY, US

New York, United States

New York, United States

• Plan and manage email calendar by collaborating with Partner Services team to understand the team's quarterly focus
• Create all partner-facing email campaigns, production reports, as well as legal notifications for all North and Central American partners
• Guarantee clear-cut and effective written communication to limit the number of unsubscribers
• Design various CTAs for email templates to increase the "wins" per campaign
• Analyze every campaign performance and enhance future statistics by designing new A/B ideas and managing implementation
• Collaborate with Partner Services team to efficiently maintain and improve contact quality scores

Greater New York City Area

• Provide operational efficiencies through the maintenance and deployment of Priceline Agoda systems, tools and workflows
• Share best practices and knowledge to increase the efficiencies within the North/Central Americas Team
• Support in brand and internal system migration to over 4,000 properties: facilitated over 300% YoY growth in 2018
• Provide strong analytical skills to develop internal reporting and system using SQL, Excel, Tableau, and other tools
• Assist with project tasks to improve efficiencies between inter departments and markets
• Design and implement direct email marketing campaigns

Greater New York City Area

• Analyze various reports and provide feedback to supplier accounts with the purpose of increasing productivity
• Solve issues relating to transactions, allotments, cancellations, and others by investigating with internal departments
• Assist hotel activations and train new hotels with our extranet (Yield Control System) usage
• Identify opportunities for the Market Response Team (MRT) workflow and create new standard guidelines for the team
• Cooperate in both Operational and Commercial project tasks within the team to positively impact the business

United States

• Develop and manage social media pages (Facebook, Twitter, Instagram, Official Homepage, Yelp, Google+): contributed to a 27% increase in followers
• Analyze online traffic and update local advertisement contracts with Yelp

United States

• Research seasonal market trends and develop products appropriate for regional and global CaffeBene branding
• Create and implement new store concepts such as a dessert bar, quick grab & go, slow fast food, etc. for 7+ locations
• Manage relationships with various distributors and handle price negotiations: currently realizing a pricing advantage of approximately 12 percent below market

United States

• Implement logistical and operational support for new café locations including machinery installation, FOH/BOH layout, PO system management and dissemination of current operational information
• Manage franchisee complaints, questions, and concerns with the purpose of increasing satisfaction and profitability
• Create and analyze monthly PNL reports to aid franchisee operations and goals

State College, Pennsylvania Area

• Methodically and systematically arranged banquet room for events and regular service
• Delivered consistent and high quality food and beverage services in alignment with the mission of the organization

Hong Kong

• Supplied operational support in Concierge & Guest Services, Front Office, Human Resources, Fitness & Spa, and Housekeeping departments
• Partnered with local students to better understand and adapt to cultural differences within global hospitality industries

State College, Pennsylvania Area

• Supported numerous summer conferences according to guests’ standards through FOH/BOH assignments
• Prepared documentation of guest complaints while mediating conflict and providing solutions
• Attended professional development training seminars on emergency procedures regarding safety and security

State College, Pennsylvania Area

• Provide superior customer service to students, staff, and visitors within the commons desk
• Distribute, collect, and monitor the condition of free check-out and rental equipment
• Appropriately address and report violations of residence hall regulations and Code of Conduct

Seocho-gu, Seoul, Korea

• Managed the restaurant working as a cashier, a server, and a host
• Started work by prepping basic ingredients and broth in the back of the house (BOH)
• Assisted the chef in the kitchen when necessary

United States

• Supervised other tea baristas and cashiers, managed stock supplies in both storage and freezer
• Trained new workers and briefed others about various teas carried by the store

Bachelor'S Degree, Hotel, Restaurant, And Institutional Management, Major Gpa: 3.61

Global Hospitality Program, Hospitality Administration/Management, Gpa: 3.60

Studying at the Zuyd Maastricht (Hotel Management School Maastricht - HMSM) as part of the Penn State Global Hospitality Management.

Global Hospitality Program, Hospitality Administration/Management, Gpa: 3.33

Studying at the CUHK (Chinese University of Hong Kong) as part of the Penn State Global Hospitality Management Program (GHMP).