Katherine Krause Email & Phone Number

California, United States

Sunnyvale, California, United States

Sunnyvale, California, United States

Sunnyvale, California, United States

Sunnyvale, California, United States

Sunnyvale, California, United States

Sunnyvale, California, United States

Antioch, California

Managed the business of a $67M retail store, leading a team of 300 team members that included 10 managers and 18 supervisors. Optimized customer experience to maximize both revenue and profitability by focusing on recruiting, hiring, training, developing, and retaining the very best people. Led by example with a “hands on” leadership approach, which was a critical success factor in creating a collaborative, teamwork driven environment, ultimately growing the culture from one with multiple silos to one cohesive team-driven environment.• Increased sales annually by $2,000,000, a 3% increase over each previous year.• Interpreted corporate communication and provided clear direction assuring team understood and was comfortable with new initiatives and changes.• Successfully maintained sales and credit card applications after the 2013 data breach as a result of strategic planning, execution of the plan by my team, and great customer service.• Staffed talent at all levels through effective succession planning, resulting in continual year-round staffing. Strategically followed through on replacement of several key staff members at all levels, contributing to the improvement of team’s performance through better communication, follow through, and culture.• Drove team development and engagement through communication and recognition. Team culture score was rated 100% every month. Year-end employee survey scored for Team Development and Engagement improved from 65% to 95% favorable.• Leveraged reporting and guest survey results to increase customer satisfaction from 70% to 90%.• Ensured execution of best practices critical to operational results and successfully implemented major rollouts, tests, and pilots. Led team to incorporate digital routines into store culture, championed new technology and processes to drive sales.

Redwood City, California

Led a culture of sales and financial accountability to achieve a revenue goal of $75M. Guided a team of 200 team members, including 3 managers and 9 supervisors.• Appropriately prioritized and drove continuous improvement to impact gross margin, payroll, total store profitability, and company Earnings Before Interest and Taxes (EBIT).• Drove 100% complete, timely and quality merchandising transitions each week.• Led a compliance culture to mitigate legal risk across Stores, Risk, Facilities Management, Human Resources, Assets Protection, Food, and Healthcare.• Supported the shortage awareness culture and shared how operational procedures impacted profitability decreasing shortage by $50,000 over the previous year.

Santa Rosa, California

Led and motivated a team of 60 team members and leaders to improve performance on the Sales Floor in a $70M store. Ensured guests had the best possible shopping experience during every visit.• Strategically developed and implemented departmental goals and effectively accomplished those goals through delegating tasks to team members and consistently following up on progress.• Ensured timely completion of position training and assessed training progress of new team members.• Assessed and selected top talent at the hourly team member and supervisor level by interviewing new candidates for hire and current team members for promotion.

San Francisco Bay Area

Acquired successful leadership skills through understanding Target culture and its strategy for building great teams. As a result of a successful internship, was offered a full-time position as a department manager upon graduation in 2010.

Santa Rosa, California

Assisted players with their growth and development as student athletes. Provided skill building athletically, but also mentally, in order to successfully play in a competitive environment. Reinforced team behaviors and strong work ethic.

Master Of Business Administration (Mba), Organizational Leadership

Activities and Societies: Net Impact

Bs, Business Management

Activities and Societies: SSU Women's Basketball Team, Sports Business Club, Student Athlete Advisory Committee, Marketing Club