Effectively resolved vendor compliance claims in an accurate and timely manner by reviewing and analyzing customers' vendor requirements guide as well as maintained ongoing communication with major retailers to ensure requirements are accurate and up to date. Responsible for the root cause identification of chargebacks and implementation of operational and systemic process controls to prevent future deductions for wholesale customers in the United States and Canada.Developed reports and analysis to support statistics of accrued or past vendor compliance chargebacks and held meetings with DC Operations and upper management to advise best course of action for recovery and rectification of on-going claims to increase revenue and boost customer satisfaction. Coordinated and was instrumental in cross-functional approach to problem solving by working closely with Supply Chain Operations, Account Service, Finance and IT.

Oversaw compliance related chargebacks for apparel, footwear, accessories and home divisions. Analyzed and reviewed retailers' routing and vendor manuals to ensure routing instructions were adhered. Addressed and disputed invalid chargebacks. Closely coordinated with different teams to resolve and proactively avoid customer compliance issues.

Responsible for order management of assigned wholesale customers including entering, confirming and maintaining customer orders to ensure accuracy. Analyzed and reviewed account's order status and provided updates to Sales and Accounts as needed.