Katherine Macdonell Email & Phone Number

Mesa, Arizona, United States

• Effectively communicating with patients to schedule appointments, coordinating with other departments and solving problems.
• Ensuring quality patient experience through thorough note-taking and actively listening to patient needs.
• Creating training manuals by documenting processes and seeking improvements.

Tempe, Arizona, United States

• Act as a guest’s first experience with the hotel through the check-in process, scheduling reservations and assisting guests.
• Operate front desk phone lines and manage check-in wait times.
• Stocked and maintained breakfast for guests. Prepped meeting spaces for large groups, and kept up the lobby, kitchen, meeting space and dining room during a shift.

Scottsdale, Arizona, United States

• Trained front of house team members as an Upward Projects Trainer and Trained Caterer.
• Greeted guests while maintaining full communication with other service positions. Juggled multiple activities at once, including phone lines, guest interactions and wait list management.
• Acted as first touchpoint of sales upsells for food and beverage promotions to guests. Managed to-go orders placed over the phone.

Phoenix, Arizona, United States

Welcomed and greeted guests, delivered food from the kitchen to guests, answered phone calls, and assisted with phone orders.

Bachelor'S Degree, International Business

Associate'S Degree, Business Administration And Management, General