Enjoying, machine embroidery, and wood working in my spare time.

Duties: Managed and provided oversight for operational programs to support major company merger and reorganization for military and government travel contracts. Led consolidation of major operations in response to BRAC consolidation and other market factors. Directly supervised nationwide team of 13 staff to support programs such as internal support services desk, IT support for financial programs, and process improvement specialists. Managed 38,000 square foot call center facility. As Project Manager, DIRECTED CONTRACT CONSOLIDATION AND RESTRUCTURING of six nationwide contracts under two legal corporations into four contracts and one legal corporation. Realigned over 600+ clients on contracts totaling $600 million often under tight, competing deadlines of two weeks or less. Maintained seamless routine project schedule for opening, closing, and consolidating offices outside of contract restructuring. Led conversion of accounting data into new corporate accounting and reporting system.CONDUCTED ACQUISITION PLANNING, using both quantitative and qualitative techniques, to identify technical requirements, product availability, cost reasonableness and other factors for major infrastructure upgrades. Implemented data lines upgrade project to facilitate installation of new computer equipment and VOIP service.LED AND TRAINED TEAMS. Cross trained nationwide team of direct reports to ensure seamless service delivery, encourage systematic management, and increase accountability. Conducted train-the-trainer program on self-assessment initiative conducted after company acquisition; instructed 100 office management and supervisory personnel on compliance with company policies, procedures and regulations.SERVED AS AUTHORITATIVE COMPANY SUBJECT MATTER EXPERT on wide range of procedural issues related to operations. Ensured correct, timely information was communicated to all departments and external subcontractors at all times.

Duties: Led organizational review and change management activities for all central operations activities to support acquisition merger of Carlson Wagonlit with Sato Travel. Provided oversight for functional areas such as information technology, telecommunications, facilities management, client reporting, field service support desk, project management, and technical support for company’s custom finance applications. Managed staff of 43.CONDUCTED SYSTEMATIC REVIEW OF ALL OPERATIONAL PROCESSES to eliminate redundancies and optimize efficiencies. Performed detailed analysis of all Central Operations functional areas. Coordinated and consolidated activities of all functional specialties, including sub-contracting, project management, data integrity, configuration/data management, operational testing, and purchasing.COORDINATED CONTINUITY OF CONTRACTED OPERATIONS to ensure seamless customer service to clients throughout transition. Performed troubleshooting for problems during transition process. Negotiated with government clients and company staff to ensure that new implementations progressed smoothly while joint operational/merger processes were still in flux.SERVED AS CENTRALIZED ACQUISITION SOURCE, using blanket purchase agreement, for over 200 offices. Coordinated recurring purchases of routine office supplies, customized paper/stationery products, office equipment, travel branch materials, and service contracts for office automation equipment. Identified basic supply requirements for all offices, making adjustments as needed. Ensured availability of vendors for all necessary supplies and equipment at all office locations. Coordinated with vendors to ensure consistent sourcing of all items, even in remote or otherwise hard to supply locations. Negotiated directly with vendors to identify appropriate product substitutions when standard items were unavailable.

Duties: Managed, planned, and coordinated special assigned corporate recovery projects. Projects included client contract implementations, facilities management, communications infrastructure upgrades, purchasing, branch automation, document retention, operational audits, and help desk support. IMPLEMENTED AND ADMINISTERED COMPLEX GOVERNMENT TRAVEL CONTRACTS; clients included Department of State, Department of Labor, Department of Interior, and multiple smaller General Services Administration (GSA), all of which were implemented on time and on budget. Served as Project Manager for contract implementations, coordinating supply of on-site government travel offices. Implemented local travel request/processing procedures in accordance with client requests, appropriate federal regulations, and company policies. Applied Federal Travel Regulations, Foreign Affairs Manual, and Joint Federal Travel Regulations to identify reporting requirements. Ensured that all client reporting for e-travel complied with existing regulations. Implemented new customer service features, including new help desk to service e-travel clients.LED PURCHASING/ACQUISITION PROJECTS. Directed implementation of Enterprise Resource Purchasing (ERP) program to consolidate and leverage purchasing power across multiple business units. Instituted procedures for approval of all purchase orders and served as subject matter expert for all ERP issues and concerns. ERP implementation was part of cost-savings initiative across all Carlson companies.Key member of team involved in research, evaluation, source selection, and acquisition of Right Now Technologies software system to allow GSA eTravel clients to file and update problem tickets and access customer support via live chat, phone, or e-mail, saving $400,000 in first year and $100,000 in each following year.

Duties: Managed, planned, and coordinated a variety of field operational support services and functions. Functional areas supervised include client contract implementations, facilities management, communications, purchasing, branch automation, document retention, and operational audits.DIRECTED TELECOMMUNICATIONS PROCUREMENT OPERATIONS across multiple offices and multiple contracts. Enforced negotiated contract terms, ensuring external vendors met terms and conditions of all service and equipment contracts.As Project Manager of $600 million nationwide Army consolidation of travel offices, DEVELOPED STANDARD PROCUREMENT PROCEDURES for stocking office supplies and equipment. Identified common business requirements and developed standard configurations of property inventory for all offices, based on size from 2-15 personnel. Sourced vendors for all necessary supplies and services, ensuring ability to provide consistent, timely delivery even to remote locations. Conducted market research and reviewed pricing practices to identify prices, discounts, delivery dates, and handling charges in order to compare prices on these recurring procurements.PERFORMED TROUBLESHOOTING FOR CUSTOMER SERVICE AND OPERATIONAL PROBLEMS at request of executive leadership. Reviewed internal personnel practices, work planning, execution, and quality of work. Maintained compliance with all policies and procedures. Accomplishments+ Appointed by company President to Headquarters accounting project due to my track record managing multi-faceted projects to design and execute field implementation strategies and roadmaps. Resulting in on-time transition of 500+ locations with 15K field employees producing 6.3M transactions annually. (1998)+ Awarded Recognition of Contribution. Distinguished contributions during the transition of the Matrix Accounting system. Represented 500 USA locations and employees during the Y2K deadline to insure their needs were heard and resolved. (1998)

Duties: Managed all office moves, closures, changes, for furniture, telecommunications, office equipment needs and facilities to provide direct support for field operations. Educated field staff on policies, procedures, and regulations applied to the business. Directed multiple complex projects totaling $650 million per year, 2 billion transactions across 43 states and 240 offices in four months time.NEGOTIATED CONTRACTS AND OTHER PROCUREMENTS for automation projects, custom printed supplies, and recurring orders for office supplies and equipment. Successfully reduced costs and enhanced services by securing discounts, free shipping, and other considerations. Ensured that products purchased could be shipped timely as needed to offices across the United States.DESIGNED AND DEVELOPED DATABASE TOOLS to standardize all Branch Office configuration/data management and purchasing needs. Standardized tools improved time management and data reporting, facilitated quick purchases of supplies for expedited contract implementation timelines.Accomplishments+ Implemented the largest conjunctive awarded 4 contracts of travel nationwide with full turn key processes during a 4 month period. (1995)+ Developed database to include all supplies required for each size of office in order to standardize and increase efficiency of procurement. Standardized list allowed for centralized purchasing and ensured ability to provide timely delivery and troubleshoot problems prior to weekend of contract implementation. Procedure was vital step in ensuring that all new offices could be open and ready for business within the scheduled weekend.

Air Traffic Controller, Held Secret security clearance