Patient Service Representative
Current• Promptly and professionally answers telephone calls • Route calls appropriately, offering voicemail, paging, or redirection of calls as needed. • Greet patients/visitors and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs. • Explain financial requirements to patients; collect and record copays as required. • Perform registration functions for new and existing patients. • Schedule patient appointments per guidelines given and finalize patient schedules for previous day. • Maintain confidentiality regarding all patients. • Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
