Katherine Tielking Email & Phone Number

Indianapolis, Indiana, United States

• Managed $1.5M+ in statewide marketing campaigns, covering digital and OOH advertising methods
• Developed targeted strategies based on data-driven research to exceed clients' KPIs
• Coordinated with clients throughout campaigns to ensure timely deliverables and report on project updates
• Collaborated with team members to design creative concepts for digital and OOH advertising, including billboard, bus, and OTT ads
• Drafted written content across owned and paid media channels for clients, including branded content articles published within the local USAToday network
• Applied extensive attention to detail in managing client budgets and contracts to ensure accuracy

Greenfield, Indiana, United States

• Provided administrative support by organizing appointments, relaying information to clients, and ensuring a positive experience for all
• Managed a high call volume while simultaneously assisting clients within the office
• Resolved concerns efficiently by partnering with tax professionals to improve client satisfaction
• Matched clients to the tax professional that would best meet their needs

Harlaxton, England, United Kingdom

• Created a brand-new guided tour experience and completed relevant tasks, such as generating a market analysis and planning a promotional strategy
• Organized events for incoming visitors - ranging from small-scale activities to elaborate banquets
• Developed marketing materials, including event flyers, orientation presentations, and tour brochures
• Assisted with general guest experience duties, such as welcoming visitors and preparing travel bookings

Lake Buena Vista, Florida, United States

• Assisted guests at Disney’s Yacht and Beach Club resorts with personalized support for their vacations, including itinerary planning, resort and dining reservations, and ticket sales
• Engaged with guests in a courteous manner and maintained positive interactions with them throughout their stay as both a lobby and club-level concierge
• Recovered challenging situations with individualized service and ensured guests’ needs were effectively met

Evansville, Indiana, United States

• Assisted patrons at the front desk by answering questions, checking-out/checking-in material, and utilizing problem-solving skills
• Organized the university's library collections by shelving and shelf-reading material
• Cataloged incoming books
• Completed general cleaning and inventory as needed

Greenfield, Indiana, United States

• Developed sustainable online templates for employee engagement and training notifications with Canva
• Reconfigured contact lists and the layout of new associate orientations to implement a more efficient system
• Supported the front-end of the store with superior customer service, earning Service Department Associate of the Month for June 2021

Greenfield, Indiana, United States

• Facilitated positive customer experiences through a pleasant and upbeat attitude
• Utilized problem-solving and critical thinking skills to resolve conflicts
• Applied active listening to ensure consumer needs were efficiently being met
• Effectively worked through several tasks at a time
• Collaborated with associates across departments to productively handle customer inquiries

New Castle, Indiana, United States

• Worked as a team member to ensure efficiency and quality were provided for our customers
• Completed various duties as cashier and server, including taking orders and handling financial transactions
• Performed in a fast-paced environment

Bachelor'S Of Science In Business Administration, Global Business And Marketing, Magna Cum Laude

Activities and Societies: 🔸LEAD Forward Executive Leadership Program 🔸Delta Sigma Pi - Iota Sigma Chapter 🔸Phi Kappa Phi Honor Society.

Study Abroad, Global Business And Marketing

Activities and Societies: Fall Semester 2021: 🔸British Host Family Program 🔸Global Gateway Intercultural Program 🔸Harlaxton Ambassador.

Study Abroad, Global Business

Activities and Societies: Spring Semester 2020: 🔸British Host Family Program 🔸Intramural Volleyball 🔸Student Christian Fellowship