Kate Touscany Email & Phone Number

Washington, Dc, Us

Retention Programs supports Gartner's key renewals through the following:- Lead actions through cross-functional influencing skills on the largest renewals across Gartner; implement programs that will help Gartner’s retention and growth strategy- Establish and hone strong relationships with client success managers, account teams, and our Strategy and Service Operations Team to build impactful business cases for renewal and growth of large deals and to drive innovation- Conduct quantitative & qualitative analysis to help solve Gartner’s retention and growth challenges; work with cross-functional teams to implement solutions - provide recommended actions to improve retention- Create and iterate on deliverables and talk tracks for high leverage CXO meetings- Lead presentations in planning sessions and strategy meetings (DRBs) with leaders in sales, service, product, and research teams on renewal risk mitigation- Drive innovations on tools to improve quality and productivity, and on scaling the team’s current operational model of support- Collaborate with internal partners on change management initiatives to ensure adoption of the tools and processes- Provide coaching and feedback to Sales and Service Delivery (SDA) teams on service and retention best practices to improve accounts or teams’ performance

Washington D.C. Metro Area

Gartner is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions.- Conduct relationship-building meetings with C-level executives to develop custom strategic plans that streamline operations, assess performance trends against peers, and allow them to effectively manage critical talent- Develop strategic plans for CIO’s, CISO’s, Heads of Infrastructure, Heads of PMO/PPM, Chief Enterprise Architects, and Heads of Applications that support top initiatives, and increase the value received through IT services-Manage a territory of ~150 large enterprise account memberships in excess of $7 million of net contract value- Collaborate with Sales and Marketing to develop strategic communications for client outreach campaigns that foster service utilization- Develop intimate knowledge of client industries to drive value-added transactions throughout the life of the contract- Establish scalable processes and templates focused on driving efficiency and process improvement for future Client Services Organization teams- Mentor and Success Partner for End User Products (EUP)Recognition has included:- Highest retention for non-auto renewals for Q3 2021 across all of EUP- Top Performer for Q3 and Q4 in 2020- Voted "Most Valuable Client Partner" by peers in December 2020 for collaboration, teamwork and success across region

Annapolis, Maryland

The ROC Manager is the leadership within the Response Operations Center providing outsourced 24/7 professional response, security assistance, medical and other specific services to WorldAware clients and partners. Oversees the implementation and function of client specific hotlines and customized protocols, real time personal tracking, operational maps, Critical Monitor client impact assessments and managed check in services.

Annapolis, Maryland

iJET and red24 are now WorldAware. Our brand is a promise to our clients, partners and colleagues around the world that we will always stand by them to help secure the safety and well-being of their people and their operations.- Provide operating expertise to ensure internal project/services synchronization and assistance in operational planning and evacuation services.- Oversee near real time GPS tracking program including over 25 clients and 200 devices- Maintain daily Country Watch List- Control the submission and quality assurance of all Task Orders, Business Overhead Expense documents, Statements of Work, Contracts and Vender Invoices.- Submit expense reports on behalf of department- Provide webinars and other capability presentations to clients and prospects to include Critical Trac- Provide direct support to evacuation operations to include contingency planning and the tracking of expenses, costs, evacuee airfare and lodging booking - Assist in the development and implementation of internal and client supported exercises and drills- Deliver risk assessment and mitigation advice to clients as needed- Develop and maintain operational maps including client facing geographic deliverables

Annapolis, Maryland

- Serve as a team member in the 24/7 Response Operations Center: interface with security and intelligence Subject Matter Experts (SMEs) who support a wide-range of security and risk mitigation products and services.- Be direct point of contact while providing assistance to client travelers, ex pats and others: triage and escalate if required.- Prepare case management reports for clients to document actions undertaken.- Assist in creating maps to prepare for potential emergency evacuations and contingency plans

Washington D.C. Metro Area

- Researched and provided information regarding software contract opportunities- Communicated with bureau executives regarding classified information- Collaborated with other team members to present researched information to superiors.This internship required that I get and maintain a secret level security clearance.

Bachelor Of Arts (Ba), International Studies, French

Activities and Societies: Allegheny College Admissions Interviewing Intern, Honor Committee Member, Alpha Phi Omega Service Fraternity.

Study Abroad, French

Fall semester spent in Angers, France at l'Université Catholique de L’Ouest was a complete immersion into the French culture. All courses.

High School

Activities and Societies: National Honor Society Vice President, Varsity Soccer Captain, Principal Advisory Council