Subject matter expert in leveraging Nanigans software for performance driven advertising, specializing in Facebook, Instagram, and Twitter campaign optimization as well as the eCommerce vertical.-- Advise the company’s top-spending clients on advanced campaign optimization settings within the Nanigans software, and provide recommendations to maximize efficiency for campaign cost, volume and return goals based on in-depth analyses of key performance indicators.-- Partner with product team to help inform the software development road map from both optimization and usability standpoints.-- Collaborate with the engineering team to beta test, provide feedback, and roll out new products to internal users and customers.

Managed a team of campaign managers responsible for over $1m in quarterly revenue.-- Support the team by mentoring new employees, supervising optimization efforts across team accounts, and acting as a first point of escalation on any product/technical issues that arise.-- Support customers by understanding their pain points and determining how to solve them with software, and work with our product and engineering teams to build innovative solutions.

Managed the full life cycle of top-spending Facebook direct response, fan acquisition, and lead-generation campaigns.

Responsible for maintaining the functionality and vibrancy of multiple private 300-500 member online communities and yielding actionable insights for a variety of B2C and B2B clients. -- Worked directly with client stakeholders to understand key business objectives and created research activities within the community to support those objectives. -- Mined, analyzed, and reported on data from communities to uncover key insights and build on learning objectives. -- Facilitated client meetings while setting and managing client expectations. -- Presented to clients and at client organizations to garner more interest and support for the community within client organizations.

Primary point of contact for Forrester clients regarding Forrester's Online Marketing, Social Computing, Telecommunications, eCommerce, and IT Spending research products. -- Responded to an average of 15 client research inquiries per day, matching published research to the query or identifying alternative resources to meet client need. Consistently led the team in productivity and positive client feedback. -- Coordinated with sales teams to ensure new client support requirements were identified promptly for up-sells and consulting. -- Created and delivered new client support staff training program to accelerate new hire productivity. -- Collaborated with Research Directors to publish research topic overview reports, using client feedback to coordinate production of new reports.

Responsible for managing all research support functions for the Chief of Staff and the Manager of Strategic Development for the Combating Terrorism Program, a $110 million business with four major subordinate projects. -- Supported senior management in business development by performing online research into nascent markets, and researched diverse operational, legislative, and geo-political topics. -- Researched policy portfolio ownership within the still-forming Department of Homeland Security and produced a report identifying key decision-makers.