Katherine Evans Email & Phone Number

Brighton, United Kingdom

Brighton, United Kingdom

• Managed IT Department consisting of In-house Development, QA and Project Management with a team of 20+ and external vendors.
• Created and managed all IT budgets for Local Infrastructure, Production (AWS and Dedicated) and 3rd party Vendors.
• Led technology selection and rollout, focusing on organisational planning, provider contracts and supplier service-level agreements.
• Managed migration from dedicated Rackspace Servers to AWS Cloud in 2017 and upgrade of stack (Linux and MSSQL DB).
• Managed GDPR implementation across all business systems/functions and ongoing assessment for compliance.
• Implemented Security Policy and supporting processes such as PCI Compliance.

• Worked closely with software development and testing team members to design and develop robust solutions to meet requirements for functionality, scalability and performance.
• Conducted workshops with key business users to collect information on business processes and user requirements.
• Implemented JIRA and migration from Waterfall to Hybrid Agile development cycle.
• Oversaw multiple projects to support all business functions.

• Managed a team of 3.
• Day to day analysis of support issues and assessment of impact to the business and assisting in managing the resolution through development / system changes or work around. Providing the business with internal.
• Work with the business to improve standard procedures for changes to the system that will not require development implementation.
• Create, co-ordinate and deliver training to improve system knowledge and improve business processes.
• Part of the implementation team responsible for introducing Agile methodology and work practices in January 2013

• Writing business requirement specifications and test scripts and completing UAT, undertaking the full lifecycle of a development.
• Facilitating stakeholder workshops to gather requirements.
• Experience in working on large scale projects and launching of new websites (holidays.easyjet.com and European launch of Lowcostholidays brand).
• Provided a link between the business, development team and various 3rd party providers throughout the development cycle.
• Development of XML API and key integrations with Affiliates and Trade.

Brighton, United Kingdom

• Working to provide accurate ski pack analysis by improving current business systems and processes.
• Lead the development of the current in-house resort management and contracted web based program to be able to get useable and accurate MI.
• Producing details system Spec documents for developers to ensure accurate, timely delivery of new system developments.
• To analyse past product sales and work with the product team to provide clear and consistent product offerings across all resorts.
• Produce Revenue and Margin impact assessments for system developments and process improvements.
• Compiling training manuals for the in-house system and delivering training to all resort staff and also providing the call centre team with relevant ski pack training and support.

London, United Kingdom

• Provide support and assistance to the UK based clients (Qantas Holidays and British Airways Holidays), including database management and basic system updates.
• Compliling requirement documentation and liasing between the clients and companies developers to ensure the timely delivery of all system delevelopments.
• Writing release notes for new enhancements made to the system to be released to all clients and updating training notes and office procedures with current data.
• Working with 3rd party suppliers (eg: Amadeus & Galileo) to ensure multiple system connectivity and clients are able to book scheduled flights.
• Working on company developments of the internal IT system. Dynamic Packaging, Flightlink and Hotelink.

• Working as part of a team of analysts to assist the business by the production of all analysis deliverables for the project.
• Completion of requirements gathering and producing functional designs and specifications.
• Testing and the writing of the test packs to be used for UAT.
• Working to log and record all issues and prioritise in relation to the business requirements and to complete Impact analysis reports and update requirement documents as required.

London, United Kingdom

• Management of a team of 8 staff, including staff rotas (costing and budget) and other HR related matters (sickness, lateness, prolonged abscences). Ensuring that staff were developed through training both interal and.
• To provide support to Senior Management in the daily functions of department. Ensuring the smooth and sound operation of group tours & FIT’s from go ahead to final accounting stage: amending quotations and itineraries.
• Maintaining and developing excellent client, supplier and agent relations.
• Providing support to Co-ordination and all tours within the UK.
• To monitor all suppliers performances and profit and loss ratios. To be involved with negotiations & contracts for suppliers.

Certificate In Information Technology And Computing, Information Technology And Computing, Pass

*Networked living: exploring information and communication technologies *Data, computing and information

Certificate In Business Studies, Business/Commerce, General, Pass

*Managing in the workplace