Founded a new function at Rapid7, Content Operations & Strategy, to help solve complex UX Content problems through process alignment, improved tooling, and a holistic approach to strategy, which enables the seamless delivery of UX content to security professionals.Overhauling our content tooling due to loss of support in tooling and teaming for previous environment. This involved identifying core needs, researching options, trialing, and negotiating the purchase of Document360… Show more Founded a new function at Rapid7, Content Operations & Strategy, to help solve complex UX Content problems through process alignment, improved tooling, and a holistic approach to strategy, which enables the seamless delivery of UX content to security professionals.Overhauling our content tooling due to loss of support in tooling and teaming for previous environment. This involved identifying core needs, researching options, trialing, and negotiating the purchase of Document360. Strategizing the support and triage for UX Content needs via Agile methodologies to help glean capacity and priority for planning purposes.Facilitating the collaboration of multiple customer-content producing teams to reduce content fragmentation and provide a consistent omni-channel content experience.Ensuring the success of the content quality framework and scorecard which ensures our content has consistent quality across the board.Leading a team of two, supporting their strengths and aligning opportunities for growth through regular feedback in 1:1s and written reviews in Lattice. Show less

Managing a diverse team of UX and technical writers who create and maintain value-based UI copy, product documentation, in-product educational walkthroughs, and Release Notes across a variety of products.Supporting individual contributors' career growth through regular coaching  sessions and identifying opportunities that align with their career aspirations.Successfully navigating changing products, priorities, and team structures while still delivering high quality content… Show more Managing a diverse team of UX and technical writers who create and maintain value-based UI copy, product documentation, in-product educational walkthroughs, and Release Notes across a variety of products.Supporting individual contributors' career growth through regular coaching  sessions and identifying opportunities that align with their career aspirations.Successfully navigating changing products, priorities, and team structures while still delivering high quality content across a variety of products.Facilitating presentations and workshops to determine how our functional area can adapt Agile for UX Content. Based on these sessions, we created and socialized a playbook that the PM team is looking to adopt and adapt for themselves.Drove content strategy for large-scale content projects, including combining multiple product help systems into offering-based guidance in a single help system, and aligning current and future UX content needs while incorporating a weekly bug bash to wrangle the very large backlog.Fostered close relationships with functional leads and company-wide leadership, especially with other Content leaders, UX Design, Product Management, Product Operations, Engineering, and Support, we have grown our influence and deliver on experiences that help customers understand and respond to their risk in theiron-premise and cloud environments. Show less

Created and continued to adapt team processes and standards including content planning and development, Agile for UX Content, weekly critiques, and ensuring inclusion in product-level planning through Jira.Reorganized the InsightAppSec online documentation to guide users through their tasks as they learn the value of using different features.Created a UX Emergent Threat Response (ETR) program for the VRM practice and made it scalable using templates and a… Show more Created and continued to adapt team processes and standards including content planning and development, Agile for UX Content, weekly critiques, and ensuring inclusion in product-level planning through Jira.Reorganized the InsightAppSec online documentation to guide users through their tasks as they learn the value of using different features.Created a UX Emergent Threat Response (ETR) program for the VRM practice and made it scalable using templates and a playbook.Established great relationships with InsightAppSec cross-functional teams, which included introducing and socializing a new contributor process for API documentation.Facilitated team workshops to help us define our team identity, mission, and processes, then documented those on a new area of the wiki. Show less

* Wrote clean copy and provided user experience design input.* Participated in and led content strategy discussions for optimal user experience.* Maintained close collaboration between Development, User Experience Design, Marketing, and Project Management teams.* Guided the team through a massive transformation to our globalization and localization processes to benefit customers in all supported locales.* Created internal and external feature and procedural training videos using… Show more * Wrote clean copy and provided user experience design input.* Participated in and led content strategy discussions for optimal user experience.* Maintained close collaboration between Development, User Experience Design, Marketing, and Project Management teams.* Guided the team through a massive transformation to our globalization and localization processes to benefit customers in all supported locales.* Created internal and external feature and procedural training videos using Camtasia.* Presented information about our documentation to customers at trainings and new hire orientations. Show less

* Wrote and updated documentation for product development, support services, and end-user activities.* Led the documentation projects for the Continuous Engineering team, including coordinating the posting of deliverables.* Presented information about our documentation to customers.* Worked with multiple scrum teams on diverse features, assignments, and deliverables.* Adhered to project schedules and contributed to the timely production of publications in multiple formats.*… Show more * Wrote and updated documentation for product development, support services, and end-user activities.* Led the documentation projects for the Continuous Engineering team, including coordinating the posting of deliverables.* Presented information about our documentation to customers.* Worked with multiple scrum teams on diverse features, assignments, and deliverables.* Adhered to project schedules and contributed to the timely production of publications in multiple formats.* Collaborated with cross-functional teams to create effective documentation. Show less

* Contributed to the timely production and delivery of product documentation in multiple formats.* Communicated with multiple product teams and departments.* Tested, created, and reviewed release notes, known issues, and updates to guides for multiple releases on various health science products.* Organized new and existing graphics to improve accessibility.* Aided in the development of product documentation standards.

• Assisted in the instruction of English 381: Advanced Technical Writing.• Provided one-on-one tutoring on course material.

• Helped students at undergrad and graduate level with writing.• Attended regularly scheduled meetings and workshops.• Managed the UMass Amherst Writing Center Facebook page.• Trained in an intensive tutoring class and practicum.• Conducted research on the image of the Writing Center through the use of SurveyMonkey and Facebook.• Presented research on the image of the Writing Center at the Northeast Writing Center Association in Boston (April 2010).

• Updated inter- and intra-net sites using DreamWeaver and Ektron content editors.• Edited written content on websites.• Conducted market research.• Wrote project summaries.• Composed briefing documents.• Created website keyword sentences for search engines.• Edited and aided in the writing of software manuals.• Searched and organized stock photos for website development.

• Supervised a large staff.• Resolved customer complaints.• Oversaw checkout and carryout operations including all cashier and self-checkout terminals, maintenance, customer service, and employee disputes.

Conducted and presented research on the University of Massachusetts—Amherst Writing Center’s on-campus image as it gained an internet presence through the media of the official UMass Amherst Writing Center and Facebook pages.