Service Coordinator For Private Care Ontario, Canada
CurrentBuilt up the Private Care Ontario branch from creation, leading to growth in number of clients and growth in revenue. Manages the roster for all health care employees, keeping open lines of communication to ensure adherence with standard operating procedures (SOPs) and key performance indicators (KPIs). Acts as main liaison with Billing and Payroll to ensure accuracy for each billing and payroll cycle, on a bi-monthly basis. Coordinates with nurse managers for completion of patient… Show more Built up the Private Care Ontario branch from creation, leading to growth in number of clients and growth in revenue. Manages the roster for all health care employees, keeping open lines of communication to ensure adherence with standard operating procedures (SOPs) and key performance indicators (KPIs). Acts as main liaison with Billing and Payroll to ensure accuracy for each billing and payroll cycle, on a bi-monthly basis. Coordinates with nurse managers for completion of patient health assessments. Fosters relationships and develops SOPs with third party agencies. On-call 15 hours per day, 7 days a week, on a monthly basis to mentor service coordination team. Delegates day to day tasks to service coordination team. Engages with colleagues throughout the day via phone, Microsoft Teams, meetings and emails to complete tasks and discuss updates as needed, ensuring assistance and support is provided when needed. Collaborates with Human Resources to complete related employee requests. Communicates with provincial government regarding publicly funded services, and manages the allocation of funded hours on behalf of eligible clients. Attends to clients via phone and email, responding in a timely basis with professionalism and accuracy. Organizes and files employee certifications, contacting them to renew within a timely basis. Trains new staff to use various computer programs. Show less
