Room patients and prepare everything for the providerDraw and run labs as neededAssist the pharmacist in filling prescriptionsTriage patients to ensure all patients are receiving the care they need Train new employees Assist at front desk as needed

• Management/Training of multigenerational team of 10 full time employees• Ensured excellent customer service was provided to all patients, families, and other entities by randomly monitoring calls and front desk operations• Implemented 9 new scheduling reports to help decrease scheduling errors and increased efficiency• Reinforced and upheld patient confidentiality as required by HIPAA and high clinic standards• Coordinated physician and provider schedules to maintain optimal patient flow• Performed regular audits to ensure best practices and excellent quality patient care and experience• Scheduled front office and call center personnel to ensure proper coverage• Created, optimized, and managed clinic workflows• Use EMR software to manage patient records and files• Collected and entered personal, medical and insurance information, as needed• Verified insurance eligibility, submitted pre-authorizations as needed• Collected and processed patient payments, set up payment plans.• Worked closely with patients, providers, leadership and staff to ensure optimal patient experiences and workflows

• Oversaw daily front office operations of the healthcare facility to ensure smooth workflow daily as well as supervising and scheduling staff in an efficient and cost-effective manner• Maintained daily office operations for maximizing patient satisfaction and access• Ensured adequate coverage for nonclinical personnel to provide quality patient care• Supervised stocking and ordering of office and clinical supplies• Managed established work procedures for all support and call center staff• Implemented new policies and procedures in the front office department• Arrange for routine and emergency maintenance of the facility• Worked with physicians and other medical personnel to plan and implement appropriate healthcare programs• Worked collaboratively with office management teams to analyze administrative and operational functions as well as develop and implement appropriate changes and system improvements• Assist in all nonclinical departments when short staffed to ensure all processes were not interrupted, including Medical Records and Care Coordination• Assist checking in, rooming, and checking patients out when short staffed

• Vast knowledge of medical and dental terminology• Created, optimized, and managed clinic workflows• Greeted/check patients in, collected/entered personal, medical and insurance information into medical EMR• Verified validity of insurance• Scheduled, verified and confirmed patient appointments• Coordinated physician and provider schedules to maintain optimal patient flow• Managed patient records and files• Reinforced and upheld patient confidentiality as required by HIPAA and high clinic standards• Ensured high standards were met for customer service, patient satisfaction and consistency• Assisted in Increasing new medical patients ensuring HRSA requirements were met and exceeded for future funding

Responsible for the safety and compliance of all DOT regualtions and company policiesManage WC casesDevelop and implement safety proceduresFront Line HR Manager