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Writing or revising resumes, cover letters and thank you letters. Helping clients prepare for the interview by developing answers to possible interview questions and practicing with client to polish interview skills. Personality and career interest assessments.

Direct fitting room and switchboard operations.Manage staff of 5 in customer service operations.Provide outstanding customer service while assisting customers in their apparel selections.Process price changes.Manage inventory for rapid availability and lowest backroom stock.Recognized for improving department daily sales by more than 186% over the previous year.Decreased inventory shrinkage by 31% over previous year reducing inventory errors by $10,127Happy to Help Award for “…positive attitude in everything [I] do; always willing to go above and beyond…”

o Presented training to library staff in downloading the 3M eBook app on iPad, Kindle and Surface tablets. Staff learned to download E-Books and place requests for titles not currently available.o Presented training in Windows 8 and later 8.1 on the Microsoft Surface Tablet available to library staff. Staff learned to toggle between the desktop and tile views as well as download and use various apps. o Received Train-the-Trainer training in using Trumba, an online event calendar and program registration product. Presented training to library staff so they would be able to use it well and assist customers in using it.o Participated in Train-the-Trainer training for Federated Searching, an integrated searching option for combining library materials and database options for a subject in a single search. Presented training to library staff.o Received Train-the-Trainer training in using GoToMeeting/Training for presenting training in a Webinar format. o Project Manager in coordinating a training team of 20 to design and present training in using the Polaris Integrated Library System to over 350 employees within a 2-month deadline. Our training team received Train-the-Trainer training and had the presentation prepared in under 2 weeks.o Designed and presented classes in Microsoft PowerPoint and Excel as a basic course for beginners to library staff and members of the community.o Present courses in Microsoft Word and Internet Basics to members of the community.o Received Train-the-Trainer from Sirsi-Dynix and then designed and presented training to library staff in working in the Dynix Horizon Serials module.

o Manage a staff of 20 including hiring, training, performance evaluation and coaching, mentoring, scheduling, review and approve time sheets.o Oversee branch level circulation department customer service operations and interpret, explain and enforce library policy and procedure.o Circulation Supervisors Workshop Organizer, Host, and Presenter o Monitor building cleaning service, building maintenance and technology needso Verify and approve staff time sheets and forward to payrollo Monitor staffing hours in accordance with budgeto Assure staff tasks are being completed in a timely, effective mannero Monitor branch petty cash money and submit reimbursement reportso Mentor prospective Circulation Supervisorso Assist in development of library policies and procedures

Research, development, delivery of training to meet strategic goals.o Created and presented class on Interview Preparation to assist staff members in preparing resumes and cover letters, dressing for success, preparing answers for possible interview questions and interview follow-up.o Designed and presented classes on Better Listening to improve staff skills in communication.o Collaborated to devise and present training in motivation and morale called Light the Fire! Received outstanding reviews from all participants.*Certified True Colors Basic Awareness Facilitator

Design custom engraving, Customer service, Sales, Marketing, Website Design and Management