Kathi Terry Email & Phone Number

Raleigh, North Carolina, United States

- Full hardware life cycle planning, procurement, delivery, and retirement of physical assets and data centers- Partner with procurement, finance, and accounting teams to accurately forecast and track Capex and Opex as well as guide continuous process improvement through the infrastructure organization and IT- Manage forecasting for all hardware and data center costs on a monthly and annual basis- Track invoices and partner with vendors and accounts payables team to manage any remediation- Partner with procurement on new vendor and contract analysis- Partner with finance and accounting on process improvements to increase efficiency and accuracy to financial processes- Participate in requirements analysis with the broader enterprise hardware services team on new projects- Analyze and identify opportunities for automation and improvement in the service and related processes

Raleigh, North Carolina, United States

- Coordinated and set up new vendors for the Endpoint Systems service for products, services, and software- Implement and manage the global IT Asset Disposal (ITAD) Program for Endpoint Systems services: > Coordinated vendor set up and ITAD program service implementation > Aligned with Finance Procurement team for requirements and contracts > Developed, documented, and maintained global IT Asset Disposal (ITAD) program > Created, updated and maintained process documentation for ITAD program team > Established processes / documentation and coordinated with delivery and asset management teams for support services > Established SLAs / processes with each vendor > Coordinated with Finance, Fixed Assets, and Tax teams for asset retirement information, protocols, and processes > Coordinated with Information Security team for data compliance and sign-off > Managed efforts with vendor for monthly and quarterly service and incident reports as well as global financial requirements- Managed internal laptop audit requests- Served as Subject Matter Expert and consult on team projects, policies, and processes

Raleigh, Nc

- Global procurement standards and protocols for Endpoint Systems Procurement team- SME for global procurement of hardware, software, and accessories through Red Hat IT- Coordinated with Finance, Fixed Assets, and Tax teams for asset information- Coordinated with global IT support team on upcoming changes and program support- Lease administrator- Budget, forecasting, and spend assessments- Utilized asset tracking tool for requests and asset data- Partnered with other groups for coordination of services and changes- IT Asset Disposal Program, financial set up and processes - Global contact for vendors, processes, and services as well as issue resolution- Served as escalation point for procurement team as well as associates- Coordinated end device model selection and order management processes for standard offerings to end users

- Managed administrative and facility budget, expenses, and reporting - Developed business protocols, supporting documentation, training, and managed implementation- Managed from 2 to 10 full-time, administrative staff; structured positions, screened candidates, interviewed, and hired support staff; trained, coached, and provided performance reviews, disciplinary action/plans as well as termination and lay-offs, when necessary - Coordinated facility leases, new location build outs, relocation, lease extensions, invoicing issues and resolution- Provided troubleshooting of hardware, software, phone, etc. and coordinated with Help Desk or local IT, when available, for necessary IT, phone system, or hardware support or changes- Requested and managed incoming laptops and desktops for new staff and project consultants; retrieved at end of employment- Event coordination, from staff events to client education seminars - Processed consultant timesheets and expense reports- Coordinated travel for associates via www.ResX.com

Positions *overlapped and included:- Assistant to Chief Operating Officer (6 years)*- Project Coordinator and Facility Manager (3 years)*- Information Systems Support (5 years)*- Office Manager – dba, Turlock Regional Cancer Center (1 year)- Transcriptionist / Billing Clerk / Purchasing Agent for California facilities (2 years)*- Receptionist – dba, Valley Regional Cancer Center (1 year)