Kathy Blosser Email & Phone Number

Greeneville, Tennessee, United States

Beloit, Wisconsin, United States

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• Investigated and resolved customer inquiries and complaints quickly.• Maintained up-to-date knowledge of product and service changes.• Use customer support software to resolve issues including Zendesk and Slack• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.• Cross-trained and provided backup support for organizational leadership.• Trained staff in operating procedures and company services.• Enjoy working with and collaborating with teammates in person. Additionally, due to the pandemic, proved to work exceptionally well remotely from home. Communicated effectively with teammates via Zoom and Slack.

Rockford, Illinois, United States

• SCUCC Administrative Assistant attending to many different office and administrative duties of the church.• Answers and screens all incoming calls, routing them to appropriate department.• Manages and maintains Church’s Online Calendar of events, anniversaries and birthdays.• Publishes church’s weekly bulletins and online eNews through Constant Contact with notices for special holiday events, anniversaries, christenings, baptisms, weddings, and other major events.• Answers information requests and fills out necessary paperwork.• Oversees church staff files and maintains confidentiality on all information contained therein.• Maintains an orderly clean office and filing system. Also manage office supplies

3134 11Th Street. Rockford, Il 61109

• Head Bookkeeper and cashier charged with supervising and directing the front end of the market. • Manage all financial operations of the office including bookkeeping functions, scheduling, manning the audits of cashier tills, and serving as a MoneyGram agent.• Streamline front end operations by effectively balancing staff with necessary tasks. • Responsible for scheduling and training of office staff in all areas of courtesy center responsibilities. • Handle all incoming communication, greeting customers professionally and directing their calls to the appropriate personnel.

3150 N. Rockton Ave, Rockford, Il

•Bookkeeper and cashier charged with supervising and directing the front end of the market. •Manage many financial operations which includes processing checks, scheduling cashier lane assignments, running the lottery window, manning the audits for cashier tills and serving as the MoneyGram agent. •Handle all incoming communication, greeting customers professionally and directing their calls to the appropriate personnel. •Streamline front end operations by effectively balancing staff with necessary tasks.

Loves Park, Il

•Supervisor responsible for auditing cashiers, scheduling front-end lunches and breaks, and managing bank changes. •Spearheaded all daily operations to ensure optimal levels of efficiency, productivity, and customer service. •Demonstrated ability to solve problems efficiently, which resulted in satisfied customers and staff.

Rockford, Illinois Area & Janesville, Wi

•Personnel specialist tasked with recruiting, interviewing, and hiring all new associates for four area stores, taking into account senior management’s goals and objectives. •Spearheaded the opening of the Janesville, WI, store, which included hiring store personnel and helping choose department managers. •Led orientation for all new hires, which included creating the first company associate handbook, leading orientation discussions, and ensuring employees were well equipped to contribute to the company.• Steered changes in employee health insurance and benefits packages that resulted in happier employees. •Co-organized, implemented, and oversaw United Way fundraising activities at three locations, exceeding initial goals the very first year. •Collaborated with local agencies to set up English classes for non-native English speakers. •Established reputation as valuable resource in the community by becoming involved with local public schools and agencies.

Rockford, Il

•Conceptualized and executed the launch of the nutrition center.•Negotiated with suppliers to initiate and establish inventory. •Developed and implemented product displays, store signage, product prices, and promotional events.•Interviewed, hired, and trained employees.

Various Locations

*Executed the launch of new salad bar departments at Loves Park and East State locations.*Launched new Juice Bar department at East State location.•Negotiated with suppliers to initiate and establish inventory.•Developed and implemented product displays, store signage, product prices, and promotional events.•Interviewed, hired, and trained employees.

Education record

Education record