Kathleen Bonelli Email & Phone Number

- Licensed professional in Property, Casualty, Life and Health. - Exceed client expectations in meeting all of their insurance needs.- Provide the highest level of customer service.

Completed licensing requirements for Property & Casualty, Life and Health Insurance. Agent and insured customer support for the third largest national insurer, extensive system training and policy maintenance including but not limited to: insurance quoting, endorsement and binding within both the personal and commercial lines. Field insured questions and concerns and handle all incoming monies for policy premiums. Rectify ACA and policy premium issues by closely working with the billing department.

Developed a control book documenting all job procedures as a reference guide to maximize efficiency. Coordinate all company catering functions internal and external and negotiate favorable terms and pricing with vendors, maintain calendars, data entry, managing databases, maintain postage petty cash account. Produced reserve contracts for new agents, answer phones, greet clients, create business cards for agents.

Voorhees, New Jersey

Worked with newer team members to help increase their client list to ensure success. Trained all new hires for reception duties. Initiated marketing strategies in order to grow the business. Instructed team members to provide clients with exceptional service. Coordinated all catering events for the Salon. Defused any client concerns while maintaining a calm demeanor. Answered multi-line phone system, scheduled appointments, greeted clients.

Mt. Laurel, New Jersey

Coordinated start up operation including space utilization, décor selections, staff hiring and training. Develop and implement marketing strategies to promote and grow the business. Created events to promote team building. Guarantee state licensure compliance. Ensure that the client experience meets the Salon's established standards. Responsible for advertising the Salon services. Stayed current on all products and procedures in order to retain a satisfied client base. Met with vendors to select merchandise and negotiate pricing for complementary inventory items. Answered phones, scheduled appointments, greeted clients.