Lead and managed systems that deploy over 2,500 volunteers annually across 8 internal programs. Responsibilities included recruitment, reporting, conflict management, customer service, leadership, database management, tour giving, and training for 8 department supervisors. Utilized software such as Zoom, Slack, Canva, and Volgistics to communicate virtually with volunteers and colleagues. Created, updated, and maintained volunteer newsletters, fliers, and letters. Managed complex volunteer… Show more Lead and managed systems that deploy over 2,500 volunteers annually across 8 internal programs. Responsibilities included recruitment, reporting, conflict management, customer service, leadership, database management, tour giving, and training for 8 department supervisors. Utilized software such as Zoom, Slack, Canva, and Volgistics to communicate virtually with volunteers and colleagues. Created, updated, and maintained volunteer newsletters, fliers, and letters. Managed complex volunteer calendar. Interviewed, hired, and trained new employees. Developed skills assessment for job candidates.Promotions: Volunteer Assistant (2016) to Volunteer Coordinator (2017) to Mobilization Assistant Manager (2019) Awarded Employee of the Month July 2019 Show less

Managed 40 calls per day to solve customer’s concerns involving technology and to sell them products that would improve their business. Skills include: Business to business sales, database management, conflict resolution, problem solving, customer service.

Created a welcoming environment while managing administrative duties and answering phones for 300 bed nursing facility. Responsibilities included, assessments of new patients, accounts receivable, data entry, filing, account management, customer service, tour giving.