Kathleen Herding Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

Work effectively as a member of the Operations Department, building a new processes and procedures to support the Customer Success team. -Developing strategies and frameworks to support a growing Customer Success Department-Developing and maintaining relationships with key customer stakeholders, including executives, managers, and end-users.-Driving project completion as the main point of contact for external and internal stakeholders -Collaboration with multiple teams to ensure clients receive any deliverables, projects and/or products-Providing ongoing support and guidance to customers, answering their questions and resolving their issues.-Onboarding new customers and ensuring a smooth transition to the utilize their subscribed products

Collaborate with the Program team to support day to day operations and strategic implementation of the LFA Fellowship program in Minnesota. Duties include fellowship training and support, Host and Fellow recruitment and selection, and evaluation. Ensure program integrity and AmeriCorps compliance in the Minnesota fellowship. Lead the training and support of 25 AmeriCorps Members working in placements throughout rural Minnesota and serving as liaison between host site supervisors and Lead for America.-Develop and maintain organizational systems to support project timelines-Design, implement and manage host and Fellow onboarding process, training and coaching-Develop, review and provide oversight to all project descriptions, contracts and agreements-Monitor project performance and participate in grants administration, data management-Coordinate and execute Mid Year and Year End evaluation reports, organize and maintain reports-Create, implement and support training and career development curriculum design-Support, coach and advise AmeriCorps members in the field in both their onsite responsibilities andbroader entrepreneurial community development expectations.

Greater Minneapolis-St. Paul Area

Developed, maintained and adapted systems to support a fast paced, dynamic team of direct service staff that provided future planning and social emotional programming for students in 24 Minneapolis public middle & high schools. Provided day-to-day programmatic support, curriculum development and site specific programming for partner schools. Worked with community members and students to support students' access to opportunities, assisted in navigating options and advising. Managed the Workshops Department, including; hiring, training, curriculum oversight, workflow management, mentoring, schedule & resource management.-Promoted from classroom Facilitator August 2016-Established systems to track and maintain past deliverables and projects in order to inform future timelines-Worked alongside senior leadership to ensure overall program strategy and integrity was executed-Managed stakeholder relationships with ten Minneapolis public schools; administration and teachers including site specific improvement plans and training opportunities for school staff-Leveraged existing partnerships and resources to provide ongoing support to students and school communities while continuing to establish new partnerships throughout the city.-Created and lead training and professional development for staff-Developed and facilitated engaging in-class workshops for students grades 6-12 building skills ingoal-setting, identity, values, decision making while integrating arts as the basis for discussion and exploration.

Greater Minneapolis-St. Paul Area

Focus on building relationships with students, partner schools and community at large. Collaborated with team members to develop unique opportunities to support student personal growth. Lead in-class interactive goal setting workshops for students grades 6-12Facilitate discussions with students and teachers about goals, future plans and identity.Attend and assist in coordination of college and career exploration opportunities Develop and maintain teacher partnerships to complement course and program goals Create and deliver curriculum for non-mainstream classroom settings (ELL, DCD, SPAN, ASD, CLASS)

Minneapolis, Mn

Supported young people and their families while living in transitional housing. Focused on developing individual lesson plans for 50+ students attending the program. Volunteer management and coordination: recruit, train, coordinate and supervise a diverse group of 60 volunteer tutors. Assisted adults in job search and application creation.Developed Junior Mentors teen leadership programDeveloped and conducted trainings and orientations for volunteer tutorsSupported adults seeking employment through consultation and application assistance. Taught GED Math to adult Cooking Certificate students Developed PSP Summer Club; 12 themed weeks, created 60 educational/recreational activities Maintain CRM databaseMatch volunteer tutors with studentsDeveloped and maintained community partnerships; Edina High School Robotics, R.E.A.D TherapyAnimalsSupervised students ages 5-12, create educational activities, behavior management

Wellington, New Zealand

Assisted in the supervision of 30+ students aged 5-12 in both After School Care and Holiday Programmes.Created authentic learning experiences while encouraging and assisting in academic growth through tutoring and homework helpAssisted in the creation and execution of Holiday Programme activities and field trips.

St. Paul, Mn

Worked with school administrators, teachers and staff to develop and manage a school-based tutoring program for under achieving students.Increased both the quantity and quality of volunteer tutors and community partnerships that support the tutoring program.Recruited, trained, and supervised 30 volunteer tutorsTrained in YPQA (Youth Program Quality Assessment)

B.A., Communication Studies, International Studies

Activities and Societies: EVOKE (Encouraging Vocation through Knowledge and Experiences) , Habitat for Humanity, Study Abroad; John Felice.

Master'S Degree, Teaching English To Speakers Of Other Languages (Tesol)

Activities and Societies: Advanced TEFL CertificateCapstone Project: Culturally Responsive Teaching and Social Emotional Learning: A Tool.

Education record