- Supporting the recruitment of apprentices, graduates and interns across multiple programmes and divisions. - Organising, managing and leading assessment centres. - Building key relationships with Tier 1 and Tech target universities.

Providing an all round support to 3 Heads of Resourcing. This includes administrative and secretarial support.• Manage incoming calls, dealing with enquiries or directing callers to appropriate area. This involves regular contact with members of senior management.• Use own initiative to schedule 3 complex diaries, facilitating all travel requirements, liaising with 3rd parties where required and keeping within company guidelines. • Produce… Show more Providing an all round support to 3 Heads of Resourcing. This includes administrative and secretarial support.• Manage incoming calls, dealing with enquiries or directing callers to appropriate area. This involves regular contact with members of senior management.• Use own initiative to schedule 3 complex diaries, facilitating all travel requirements, liaising with 3rd parties where required and keeping within company guidelines. • Produce documentation/presentations/correspondence to a high standard for internal/external meetings.• Screen, prioritise and action (as appropriate) emails and other correspondence received by the Heads of Resourcing bringing any items to their attention and forwarding as appropriate.• Co-ordinate and submit expenses within appointed timescales.• Deliver high quality work within tight timescales.• Exercise complete discretion when dealing with material of a highly confidential nature.• Build good relationships and have confidence to liaise with all levels of the Group and external stakeholders.• Coordination of logistics for events. Show less

I provided maternity cover in the Executive Response Team as a Senior Business Associate. The Executive Response Team handle all enquires and complaints addressed to the Chief Executive Officer, Stephen Hester and the Chairman, Sir Phillip Hampton. • I provided a support function for the team.• I proactively looked at my role and improved it to fulfill the teams and senior managers’ requirements. I also sought to take on more responsibility and work to assist the case managers.•… Show more I provided maternity cover in the Executive Response Team as a Senior Business Associate. The Executive Response Team handle all enquires and complaints addressed to the Chief Executive Officer, Stephen Hester and the Chairman, Sir Phillip Hampton. • I provided a support function for the team.• I proactively looked at my role and improved it to fulfill the teams and senior managers’ requirements. I also sought to take on more responsibility and work to assist the case managers.• I logged all the new cases accurately and quickly. I acknowledged email complaints as appropriate on the Case Managers behalf.• I managed my own allocation of mail, referred to as local resolutions, which are sent on to other divisions to be resolved. I am then charged with ensuring that the case is responded to and we receive a copy of their letter to the customer.• I drove an improvement in relations between various departments and myself. This has helped ensure that cases are responded to in time and that we were kept in the loop.• I provided a point of contact for external bodies.• I provided useful and valued training to the Case Managers and Team Managers within the department on various systems.• I was the department’s payment checker. • I managed all our incoming mail both physical and email.• I managed my teams filing and worked regularly with our supplier. Show less

While working in telephone banking I provided quality customer service to a variety of our customers. During this period I was recognized for consistently providing great service and was regularly the highest in the team. I also took the opportunity to further my skills by being seconded to two branches over four months.