Monitors child support cases and refers delinquent cases for appropriate enforcement actions.Conducts detailed in-office investigations to locate parties, verify employment and determine assets.Assesses child support cases to determine appropriate action.Prepares documents relating to legal and administrative actions to establish or enforce child support orders.Documents all actions taken.Responds to inquires and complaints from customers.May serve as Notary Public.Explains Child Support Program policies, procedures and regulations to customers.Researches case information on the Texas Child Support. Enforcement System (TXCSES); maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations.Attends work regularly in accordance with agency leave policy.Complies with all agency policies and procedures, including but not limited to applicable security and safety rules, regulations and standards.

Obtained applicant information, provided counseling, assigned personnel placement for career, interviewed applicants about college choices, provided presentations for effective planning in staff meetings, created state mandated reports on each client, and applied knowledge of community resources.

Provided leadership and direction for overall daily operations, direct accountability for staffing and scheduling, engaged in public relations, record keeping/accounting, met state regulatory compliance, met with prospective clients and delivered effective presentations about the school, clearly conveying facility's features and benefits, Recorded and calculated labor hours for payroll, maintained accurate and up-to-date state mandated records. Developed and implemented lesson plans for children.

Responsible for twenty-eight staff members, met with prospective clients, delivered effective presentations that clearly conveyed facility’s features and benefits. Provided leadership and direction, of all daily operations, including but not limited to scheduling. Implemented lesson plans, maintained public relations, accounting, kept records on children and employees, and met state regulatory compliance.