Kathleen Terry Email & Phone Number

Alabama, United States

Birmingham, Alabama, United States

Pelham, Alabama, United States

Hoover, Alabama, United States

Alabaster, Alabama, United States

Alabaster, Alabama, United States

• Proof-read and edited important documents• Answered incoming calls, took messages, and re-directed calls as required• Dealt with email enquiries• Organized travel and accommodation• Arranged appointments and meetings• Booked hotel rooms and car rentals• Entered company data• General office management and organization• Arranged both internal and external events• Managed company CRM• Provided administration support to Sales Reps, Property Managers, and Senior Management• Consulted on design of company website• Created professional documents to be sent out• Assisted in document and header design questions• Researched more opportunity for company with other businesses• Researched better operating CRM software

Pelham, Alabama, United States

• Assisted customers with digital banking offerings• Customer focused• Handled multiple priorities simultaneously• Provided a consistent optimal customer experience • Serviced everyday transactions and provided financial solutions to clients to help meet goals• Answered customer questions regarding products and service• Fulfilled servicing requests• Opened consumer products such as checking and savings accounts• Worked to create and establish relationships with customers • Remained well-informed about customer’s relationships with the bank• Educated customers on consumer products• Assisted branch and fellow team members with achieving goals• Achieved required levels of outbound phone calls to educate customers on evolving technology and assist with meeting their financial needs• Ensured safe and sound banking practices• Progressed quickly into the banker role • Partnered with investment partners to help clients plan for the future• Performed daily outreach calls to invite customers to have a financial needs conversation• Mentored and trained newly hired bankers and tellers• Ranked in the top percentile of all Financial Relationship Specialists

Alabaster, Al

• Ensuring employees are offering exceptional customer service • Making sure customers are happy with the service and products • Delegating duties • Assisting other store managers • Helping to implement store policies • Routing sales productivity reports to staff • Motivating employees • Handling cash and end of day checking • Managing store cleanliness and organization • Dealing with customer complaints and issues

Montgomery, Alabama Area

-Assisting guests in store and on the phone-Running a register-Returns-Upselling items, Discount Cards, and Magazines-Making announcements to let guests know about upcoming events and books-Training new cashiers at the register and Customer Service desk-Keeping the front organized and well kept-Assuring everything that needs to be done through the day gets done in the correct manner-Answering any questions guests or associates might have -Putting stock away when it arrives on the truck-Logging in and putting up customer orders-Calling guests to let them know there book has arrived-Keeping the store organized, cleaned, and alphabetized

Mclean, Illinois

• In charge of morning shift every Sunday and Monday• One of the shift leads for second shift during the rest of the week• Bake cookies and bread• End and Start the day on the cash register (money intake for each day)• Make sandwiches according to customer’s wisher• Suggestive sell meats, cheeses, cookies, chips, drinks, and soups• Check customers out at the end of the line• Food preparation• Cleaning• Washing dishes• Cash drops• Assist customers with all their questions and needs throughout each day

Bloomington/Normal, Illinois Area

• Assist guests in finding what they need/want • Answering any questions guests or other employees may have • Keeping the store organized and clean • Trained in all positions of the store• Making sure every employee around me is working to their highest potential • In charge of Guest Services/cashiers• In charge of returns• Dealt with anything in the layaway room (layaways, lost and found, and transfers)• Trained new cashiers

Bloomington/Normal, Illinois Area

• Selling tickets, gift cards, and promotional items up in box office• Selling food items in Concessions• Greeting people and directing them at the greeter stand • Cleaning everything (theaters, box office, concessions, hallway) and keeping the theaters comfortable for the customers (adjusting the temperature and adjusting other complaints)• Upselling candy and hot dogs with Candy Cart• Closing the theater up with the managers at the end of the night as closing usher• Training new employees

Bachelor'S, Double Major In Marketing And Industrial Distribution, 3.84 Gpa

Activities and Societies: National Society of Leadership and Success

Associate’S Degree, Arts, 3.58 Gpa

Diploma, 3.6 Gpa

Activities and Societies: Academic Team Show Choir Marching Band Mu Alpha Theta National Honor Society