Manage daily office operations. Assist company President with administrative tasks including correspondence on his behalf, while maintaining confidential and proprietary information. Coordinate all office events for customers, union and non-union employees, and international corporate management. Manage marketing initiatives including ordering promotional items, advertising and social media. Attend national trade shows as requested, assisting with logistics, marketing giveaways and photography. Surveyed employee show participants to gain understanding of best practices for future events. Assist with coordination of quarterly national sales meetings. Provide expert support to Engineering team by completing weekly, critical product documents for top accounts. As the company liaison for Verizon, manage employee cell phone plan and complete a monthly usage audit. To assist Manufacturing team, efficiently complete daily, weekly and monthly manufacturing reports. Assist purchasing and accounting departments by placing purchase orders and completing account collection calls. Active participant in annual inventory project. Streamlined office supply ordering process by establishing scheduled, bulk product shipments resulting in substantial financial savings and improved inventory management. Achieved major efficiency by completing a cleanout project of stationary supply and mailrooms, purging massive volumes of outdated, decades-old materials and conducted employee giveaway event. Spearheaded an upgrade of office furnishings for lobby, conference rooms and offices. Identified need for signage including a lobby wall-mount greeting monitor and outdoor building signs for HR office resulting in an appealing, modern appearance of office space and improved visitor traffic flow. Implemented a cost savings plan for managing the employee charity fund.

Provided professional support to the Provost Vice President of Academic Affairs, supporting the college’s 6K students and six campus locations in four counties. Monitored grant budgets and assisted with annual budget development for the Deans and Directors. Managed confidential, complex communications and tasks while acting on behalf of the Provost for routine administrative business. Coordinated biannual week-long Professional Development training for 500+ faculty and staff. Solicited and implemented improvement suggestions. Edited monthly college newsletter for 500+ employees, the Board of Trustees meeting minutes, and completed annual updates of the Faculty Handbook. Managed and streamlined biannual mailings for 500+ student recipients of the Provost and Deans’ List Awards.

Assisted Student Information Services and Professional Development Directors with various academic and administrative functions. Coordinated 25 monthly classes for 400+ employees. Maintained student records and NYS required data for 3,600+ students. Significantly improved processing time by 80% for school residency letters and tutoring requests. Monitored and provided annual faculty training data reports to the Board of Education.

Effectively managed the order to cash processes for 4K+ customers, responded to 250 inbound daily calls.

Trained staff for accounting, order processing, customer service, price quoting, time management, business ethics and organization.

Efficiently completed agency closing activities including preparing financial statements, journal entries and booking revenue.

Negotiated and executed annual contract renewals securing price increases that resulted in increased profits. Conducted account audits, developed and delivered training. Managed marketing and rebate programs and developed management reports for manufacturing and operations. Elected team leader for a self-directed, high performance, 20-member team that successfully supported a call center averaging 1K daily inbound calls. Analyzed and validated monthly customer rebate claims valued at $80K and 1K point of sale records.