Kathleen Blain Email & Phone Number

Greensboro, North Carolina, United States

-Conducted in-depth analysis of Kean University's AI chatbot performance, extracting valuable data to produce regular reports on critical metrics, including user engagement, standard inquiries, and overall user satisfaction. -Enhanced the AI chatbot's knowledge base and improved user experience and efficiency in addressing inquiries by implementing necessary corrections and updates to ensure real-time accuracy and relevancy.

-Developed a Power BI dashboard providing stakeholders with valuable insights for addressing issues and enhancing customer satisfaction for products. -Replicated a short list of customer complaints using SQL to filter out 100K+ data from the database, enabling the organization to extract up-to-date versions of the list. -Contributed to data-driven decision-making and maximized customer satisfaction across global sites by integrating and cross-referencing diverse datasets.

Swiftwater, Pennsylvania, United States

-Developed and introduced a SharePoint recognition portal to enhance engagement among senior leadership and promote active participation and collaboration among key stakeholders.-Restructured data and simplified graphical elements to craft an easy-to-understand business case to persuade clients to invest in equipment used to enhance their efficiency, ergonomics, and data integrity.

Master Of Science - Ms, Computational Science And Engineering

GPA: 3.93

Bachelor, Science And Technology

GPA: 3.78 Graduated with Honors - Summa Cum Laude Honors Dean’s List every semester Honors Distinction in Research Relevant Courses: Data.