Kathleen Daly

Kathleen Daly Email and Phone Number

Senior Client Manager @ Sakon @ Sakon
concord, massachusetts, united states
Kathleen Daly's Location
Queensbury, New York, United States, United States
Kathleen Daly's Contact Details

Kathleen Daly personal email

n/a
About Kathleen Daly

Experienced Telecom Expense Management (TEM) Client Manager who excels at managing high volumes of data and a large client base while ensuring accuracy and integrity. Possesses strong relationship skills and ability to work closely with clients, vendors and internal personnel to define and resolve client-related issues and challenges.

Kathleen Daly's Current Company Details
Sakon

Sakon

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Senior Client Manager @ Sakon
concord, massachusetts, united states
Website:
sakon.com
Employees:
350
Kathleen Daly Work Experience Details
  • Sakon
    Senior Client Manager
    Sakon Sep 2022 - Present
    View
  • Windstream
    Customer Success Manager
    Windstream Aug 2021 - Apr 2022
    Remote
    • Proactively engaged customers to provide product and feature updates, to assist in increased usage of product services• Facilitated product training, and identified opportunities to expand customer relationship• Onboarded, trained, and drove customer utilization of Customer Portal, including education as features and capabilities were enhanced• Managed customer health via various metrics and leading indicators • Identified risks to the customer experience to develop and implement a cross functional mitigation strategy• Hosted scheduled Business Reviews and Technical Operations reviews designed to achieve high customer satisfaction• Developed comprehensive account strategy and ownership of customer communication plan
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  • Tangoe (Tem Division Acquired From Ibm)
    Service Delivery Manager
    Tangoe (Tem Division Acquired From Ibm) Jun 2015 - May 2020
    New York, New York
    • Coordinated internal invoice loading, gap analysis, system upgrades and bug reports• Created SOW for client enhancements and conducted UAT prior to implementation• Extensive knowledge of telecom vendor billing portals including Verizon and AT&T• Formulated and prepared Operational reports and quarterly business reviews• Managed domestic and international client expectations • Recorded internal and external communications• Set timelines, milestones and delivery dates• Escalated issues and provided key updates
  • Ibm
    Client Manager
    Ibm May 2005 - May 2015
    New York, Ny
    • Performed analysis and audits of telecommunication (wireline/wireless) expenditures• Reviewed monthly telecom invoices for anomalies and cost savings opportunities• Gathered data and conducted testing with clients in a Sandbox environment• Developed and managed the client relationship as single point of contact• Migrated clients from existing TEM platform to new platform• Identified and aligned solutions with client strategies• Built relationships with client vendors
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  • Instinet Corporation
    Business Manager
    Instinet Corporation May 2002 - Jul 2003
    New York, New York
    • Prepared monthly and quarterly accrual reports for finance and senior management• Analyzed communications expenses resulting in a savings of one million dollars• Coordinated projects with internal departments and telecommunication vendors • Worked closely with telecommunication vendors to resolve billing discrepancies
  • Instinet Corporation
    Manager, Information Management
    Instinet Corporation Aug 2000 - May 2002
    New York, New York
    • Managed staff of five employees, including performance reviews and training classes • Created written procedures on all new product deployments• Developed reports to measure service level agreements• Designed client database system enhancements

Kathleen Daly Skills

Saas Telecommunications Wireless Account Management Managed Services Direct Sales Software As A Service

Kathleen Daly Education Details

Frequently Asked Questions about Kathleen Daly

What company does Kathleen Daly work for?

Kathleen Daly works for Sakon

What is Kathleen Daly's role at the current company?

Kathleen Daly's current role is Senior Client Manager @ Sakon.

What is Kathleen Daly's email address?

Kathleen Daly's email address is ka****@****ess.com

What schools did Kathleen Daly attend?

Kathleen Daly attended Adirondack Community College, Glens Falls, Ny, Schenectady County Community College.

What skills is Kathleen Daly known for?

Kathleen Daly has skills like Saas, Telecommunications, Wireless, Account Management, Managed Services, Direct Sales, Software As A Service.

Who are Kathleen Daly's colleagues?

Kathleen Daly's colleagues are Karan Saxena, Alisa Thamanee, Rahul Patil, Harshita Sulaniya, Karan Khot, Swapnil Jadhav, Kajol Biswas.

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