Kathleen M.

Kathleen M. Email and Phone Number

Manager, Planning and Procedures at PGW @
Kathleen M.'s Location
Philadelphia, Pennsylvania, United States, United States
Kathleen M.'s Contact Details

Kathleen M. personal email

n/a

Kathleen M. phone numbers

About Kathleen M.

Kathleen M. is a Manager, Planning and Procedures at PGW at PGW. She possess expertise in visio, quality assurance, troubleshooting, testing, customer service and 45 more skills. Colleagues describe her as "Kathy is a detail-oriented, customer focused professional who possesses a positive attitude at all times. She leads a successful staff and is a pleasure to work with."

Kathleen M.'s Current Company Details
PGW

Pgw

Manager, Planning and Procedures at PGW
Kathleen M. Work Experience Details
  • Pgw
    Manager, Planning And Procedures
    Pgw Jun 2006 - Present
    •Manage the Project Management Office, a business unit that conducts system testing including User Acceptance Testing and Regression testing.•Lead on many initiatives including IVR self-service features, Payment Processing for the IVR, Web, and Desktop, Web redesign and self-service functionality.•Establish and track project timelines for testing initiatives using Microsoft Project•Construct System Requirements by working closely with the business to establish specifications and system design.•Create process flows using Visio •Troubleshoot system•Served as Relationship Manager between the business and IS•Interview and hire potential employees.
  • Pgw
    Manager, Process And Performance
    Pgw Nov 2001 - Jun 2006
    • Formed and Managed the Customer Service Training Team.• Developed and implemented 12 week training program.• Designed training documentation and training programs.• Developed Policies and Procedures.• Created Business Visio Flows for new and existing procedures.• Participated in business process decisions.• Served on various teams to establish cross departmental procedures.• Responsible for creation of motivational initiatives.• Established Employee Recognition programs.• Contributed to the Performance and Quality Assurance Standards and Procedures
  • Philadelphia Gas Works
    Functional Analyst
    Philadelphia Gas Works Jun 1998 - Nov 2001
    • Participated in JAD session for the selection and development of a CIS++ system.• Recommended enhancements and design.• Worked with outside vendor. • Developed and executed testing scripts.• Troubleshoot system for bugs.• Updated and maintained soft tables.• Acted as a Subject Matter Expert for the team and the business.• Created training aids for the business.• Conducted systems training.• Produced daily newsletter.• Liaison between the Mobile Operations Team and the CIS++ Team, providing assistance on testing of the new Mobile System.
    View

Kathleen M. Skills

Visio Quality Assurance Troubleshooting Testing Customer Service Process Improvement Business Analysis Documentation Customer Relations Problem Solving Outlook Powerpoint Word Team Building Public Speaking Microsoft Office Software Documentation Microsoft Word Training Leadership Project Planning Strategic Planning Project Management Management Business Process Program Management Access Analysis Change Management Ms Project Data Analysis Team Leadership Call Centers System Testing Business Process Improvement Sharepoint Operations Management Risk Management Vendor Management Budgets Policy Performance Management Six Sigma Cross Functional Team Leadership User Acceptance Testing Pmo Utility Industry Customer Satisfaction Sdlc Technical Writing

Kathleen M. Education Details

Frequently Asked Questions about Kathleen M.

What company does Kathleen M. work for?

Kathleen M. works for Pgw

What is Kathleen M.'s role at the current company?

Kathleen M.'s current role is Manager, Planning and Procedures at PGW.

What is Kathleen M.'s email address?

Kathleen M.'s email address is ka****@****rks.com

What is Kathleen M.'s direct phone number?

Kathleen M.'s direct phone number is +126724*****

What schools did Kathleen M. attend?

Kathleen M. attended Holy Family University.

What skills is Kathleen M. known for?

Kathleen M. has skills like Visio, Quality Assurance, Troubleshooting, Testing, Customer Service, Process Improvement, Business Analysis, Documentation, Customer Relations, Problem Solving, Outlook, Powerpoint.

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