Customer Service Specialist
CurrentIndependent Contractor for a variety of Retail Services providing excellent customer service with order processing, existing order questions and issues for a major lingerie company. Consistently met or exceeded client metrics, and was elevated to a supervisory role after 60 days. Additional duties included handling escalated customer calls and providing acceptable solutions. Worked various hours, including weekends and nights, and additional hours during high volume season. Managed consistent remote work schedule, stayed connected by consistently attending brand-specific refresher courses and networking with other agents during "mini-meetings".