Kathleen Smith Email & Phone Number

Bonita Spring, Fl

Cincinnati Area, Ky

QA Lead Consultant for Loanpal – Mar 2016-June 2018• Instrumental in the creation of the QA Dept., developed and documented new processes to improve sprint workflow, implementing a STAGE environment to allow for mock deploy of new code in an effort to decrease production testing, and created a scalable regression model• Work closely with the IT Application Director and Lead Developer in sprint planning and release management, maintains release cycles in JIRA• Critical in… Show more QA Lead Consultant for Loanpal – Mar 2016-June 2018• Instrumental in the creation of the QA Dept., developed and documented new processes to improve sprint workflow, implementing a STAGE environment to allow for mock deploy of new code in an effort to decrease production testing, and created a scalable regression model• Work closely with the IT Application Director and Lead Developer in sprint planning and release management, maintains release cycles in JIRA• Critical in reshaping the current workflow model for QA Transparency• Responsible for the assignment of tasks to the team and the maintenance of each testing environment• Interact with business SME’s to gain a better understanding around the expectations of the business, using the knowledge gained to define requirements and use cases• Work alongside third party vendors to enable integration into our testing and stage environments in order to sync lower environments with production for accurate testing• Built up the QA process including the acquisition and setup of the Test Management System, Test Rails• Responsible for QA training on Ellie Mae’s LOS, Encompass• Plan, design, and execution of test plans and test cases• Report/document software defects using JIRAQA Analyst III for Loan Depot – May 2014-Mar 2016• Worked onsite with Business Analysts and Developers during the TRID implementation, assisting with requirements gathering, evaluation, testing, and defect resolution• Created detailed user guides, video tutorials and walkthroughs, shortening training time by 20%, allowing for quicker turnaround times in training new analysts• Responsible for the planning, design and execution of test cases• Lead a team of two in the testing efforts in the upgrade of the I3 Phone System• Performed testing for weekly/monthly releases, upgrades, and major projects Show less

Kettering, Ohio

Advanced my technology skills to lead centers IT platform. My management duties included installation, configuration and maintenance of desktop computers, peripheral equipment and software; maintaining network stability by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; creating less need to use the services of an outside IT Consultant, saving $50,000 per year for the center.•Managed a 2 server virtual environment running SBS 2008… Show more Advanced my technology skills to lead centers IT platform. My management duties included installation, configuration and maintenance of desktop computers, peripheral equipment and software; maintaining network stability by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; creating less need to use the services of an outside IT Consultant, saving $50,000 per year for the center.•Managed a 2 server virtual environment running SBS 2008 & 2003 on VMware ESXi and VMware ESX Server 3i•Recommended and performed upgrades on notebooks and desktop computers including installation of new hard drives, memory, video cards, network cards, etc.•Purchased and maintained office equipment such as computer equipment, large capacity printers, projectors and other peripherals•Trained and oriented center staff on use of IT hardware and software•Created IT documentation such as User Guides, Equipment Purchasing Proposals, etc.•Managed personnel that included a web developer, IT interns, event planning staff•Assigned various tasks to administrative staff•Responsible for development, implementation and maintenance of all the organization's website•Monitored web traffic, oversaw the development of web content, and maintained web server•Created/Edited EMTEC’s Bi-Monthly eNewsletter, Press Releases, email marketing•Instrumental in the creation of Social Media campaign by use of Facebook, Twitter and LinkedIn•Coordinated services for events, such as facilities, catering, signage, displays, special needs requirements, and printing of event materials•Met with program directors to plan scope of events, to establish and monitor budgets, and to review admin procedures and event progress•Inspected event facilities to ensure that they conform to EMTEC’s requirements•Organized online/onsite registration of event participants•Designed/implemented efforts to publicize events and promote sponsorships. Show less