Kathryn Anders Email and Phone Number

Current Employer.Specialties include... - performance, reliability and recovery analysis of large, IP call center systems- H.323 and SIP IP telephony and network trunking (architecture, engineering, installation and support, global infrastructure expertise)- IP network infrastructure design and support- 30,000 ft . view as well as sniffer level expertise- Customer liason for largest accounts- Sales and field engineering support for complex designs and trouble shooting

- Designed and implemented intricately detailed Sales call center solution and reporting tools- Designed and implemented call center solutions for technical support, customer service, credit and acccounting departments- Trained management on call center report interpretation; improved employee - and by extension the departments' productivity, 25%- Built and trained a team of highly motivated and successful telecom installation and implementation experts- Began architectural design and implementation of IVR solutions- Designed and implemented multi-campus disaster recovery solutions- Assisted executive management with interpreting communications invoices, corporate telecom-employee support needs and futures in communications' technologies - direction needed for market share growth