Kathryn Cramer Email & Phone Number

Albany, New York Area

● Trained to effectively remain calm in a situation of crisis● Developed my ability to communicate with individuals to help them feel supported and provide help in a stressful situation● Educated on LGBTQ issues, self-harm, suicide, depression, and bullying ● Sharpened skills to actively listen and reflect back to the texters● Improved critical thinking skills to earn texters trust, de-escalate life threatening situations, and assess individuals for suicide risk● Learned strategies to help people through various difficult times● Expected to be a base of knowledge for individuals in need● Trained to expect situations that do not occur in average daily life● Comfortable in high risk situations● Used empathetic skills to aid in crisis● Multi-tasked in a technology based environment

Wilton, New York

● Increased productivity through the ability to multitask ● Handled customer complaints and help find a resolution to problems● Worked with my coworkers to maintain open communication ● Actively worked at promoting events and sales● Used different communication strategies, depending on the individual● Assessed satisfaction and made suggestions, when necessary

Saratoga, New York

● Diverted any complaints and create a positive experience out of one that did not start off positive● Communicated effectively with individuals under the influence of alcohol● Ability to shift from one task to another and stay on my feet● Worked with coworkers as a team to make the shift as successful as possible ● Successfully cut people off when they drank too much alcohol, as well as monitored their consumption while at the restaurant● Worked with multiple departments to create a successful environment● Tasked with taking and working with large parties● Worked effectively under pressure of busy times

Saratoga, New York

● Related to guests through personal interactions ● Worked diligently to maintain a successful experience for guests● Used teamwork to help coworkers during busy times● Ability to discuss any guest compliments or complaints with the Management team