Kathryn Denyer Email & Phone Number

London, United Kingdom

Holborn

"Treatwell, is the largest hair and beauty booking platform in Europe. It lets you book at times and prices that suit you and gives you all the style know-how you need to look and feel amazing. And salons have a platform to market their businesses and fill their quieter times using Treatwell's bespoke salon management software."Commercial & Digital Account Manager:• Onboarding new salons; inspiring and encouraging new partners to grow their business online, including training… Show more "Treatwell, is the largest hair and beauty booking platform in Europe. It lets you book at times and prices that suit you and gives you all the style know-how you need to look and feel amazing. And salons have a platform to market their businesses and fill their quieter times using Treatwell's bespoke salon management software."Commercial & Digital Account Manager:• Onboarding new salons; inspiring and encouraging new partners to grow their business online, including training partners to use Connect.• Creating content for venue descriptions• Liaising with creative and copy teams to streamline tone of voice for marketplace listings, marketing emails and social media posts to attract more business for partners. • Spending time in salons where appropriate, ensuring the full salon team has access to the software and are prepared to manage their own column, and that the salon is set up for success.• Possessing an in-depth knowledge of the product and technical knowledge regarding all aspects of Connect.• Checking a partner’s behaviour daily, by staying in regular contact, monitoring their performance, identifying opportunities to increase their engagement.• Celebrating the supplier's early investment and working to ensure they are committing to a long-term partnership.• Delivering advise and guidance to Partners in regards to growing their business, software issues, social media and marketing.• Serving as the main point of contact between finance, technical, product, customer care and marketing departments and Treatwell’s partners.• Running reports using Looker and SalesForce as requested by partners to advise on business metrics and KPIs.• Increasing Heavy Connect Usage by educating partners on Connect’s ever-developing features and encouraging them to switch software where necessary.• Raising issues to the product team regarding software issues and bugs, escalating wherever necessary and being confident using Jira. Show less

Richmond, London

• In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met. • Developing and nurturing relationships with client portfolio. • Managing a portfolio of clients, up to a value of £100K, ensuring I have an in-depth understanding of the financial status of my portfolio including individual value and contract renewal • Meeting clients face to face to discuss briefs, improve campaigns, discuss performance and negotiate package… Show more • In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met. • Developing and nurturing relationships with client portfolio. • Managing a portfolio of clients, up to a value of £100K, ensuring I have an in-depth understanding of the financial status of my portfolio including individual value and contract renewal • Meeting clients face to face to discuss briefs, improve campaigns, discuss performance and negotiate package renewals at director and user level.• Effectively working with other departments including tech, finance and operations to ensure client requirements are processed on time.• Optimising campaigns in order to achieve best results using analytical information from DFP and Gumtree statistics.• Establishing and maintaining strong client relationships through close contact account management and face to face meetings. • Managing client expectations and understanding their recruitment and business needs• Making sure accounts run efficiently and effectively in order to guarantee renewal• Identifying opportunities with client base to cross sell additional products to their campaigns• Making sure monthly renewals on accounts are above 80%• Discussing and advising clients on how to get best results from the products they have available• Discussing audience markets sectors and content to best achieve results. Show less

Richmond, London

• Applied a structured sales approach• Lead sourcing own leads• Cold calling new businesses • Calling warm customers increasing spend• Account managing clients once contracts are signed• Researching opportunities and competition• Working towards weekly and monthly CSF targets• Working towards monthly targets• Selling online recruitment solutions• Targeting SME, Corporate & Recruitment Consultants• Targeting key decision makers• Applying a solution… Show more • Applied a structured sales approach• Lead sourcing own leads• Cold calling new businesses • Calling warm customers increasing spend• Account managing clients once contracts are signed• Researching opportunities and competition• Working towards weekly and monthly CSF targets• Working towards monthly targets• Selling online recruitment solutions• Targeting SME, Corporate & Recruitment Consultants• Targeting key decision makers• Applying a solution sales process• Selling listings, display and applicant management solutions• Targeted on KPI, call times and effective calls• Being up to date on market knowledge and trends• Updated on Website developments• Building up portfolio’s of new customers by cold calling and prospecting Show less

English Literature And Language, English Literature (British And Commonwealth), 2.1

Education record