Kathryn E. Email and Phone Number

• Oversees two home communities in Virginia, totaling 1000+ units, manages a staff of 9, and maintains under 5% delinquency, consistently remaining on budget and achieving goal NOIs. • Manages the resources and assets of the property, including buildings, amenities, and common areas by collaborating with the regional manager, upper management, and onsite staff.• Executes yearly capital projects, by creating scope of work and requesting proposals, meeting with vendors, and submitting recommendations and proposals to upper management. • Conducts marketing activities to attract new prospects by working with the corporate sales team and marketing department. Consistently researches market and competitors in the region to ensure appropriate rents are being charged. • Achieves goals with rental conversions and maximizes profit in home sales, and rents.• Hires onsite staff and provides day-to-day direction and assists in the investigation and resolution of existing or potential problems. • Recommends personnel actions, promotions, transfers, terminations, or disciplinary measures to Human Resources. Manages the annual performance evaluation and provides leadership, counseling, and coaching to employees at all levels.• Conducts safety meetings and ensures staff are trained and educated on safety procedures and protocols. • Prepares, manages, and analyzes the operational budget of the communities by weekly reconciliation, review of budget, monthly accruals, and reclasses. Reports any possible overages, reforecasts, and reduces spending on other budget line items.• Establishes collections procedures by ensuring nonpayment notices are being delivered correctly on time, and submitted to the local attorney for filing when necessary. Performs eviction, from lock out to filing the appropriate documents, ensuring all state, city, county statues are being followed. • Ensures existing vendors are abiding by contractual agreements and completing tasks timely.

• Managed the daily operations of a 545-home community of upscale townhomes, including a staff of 4.• Ensured the Association was operated under professionally accepted management standards, in an efficient, prudent, and economical manner, operating under the direction of a five-member Board of Directors. • Conducted duties consistent with all applicable licensing and certifications requirements, maintaining appropriate professional relations with residents, and advising the Board of Directors of all significant happenings.• Developed and modified specifications and lists of vendors, issued approximately ten requests for proposals annually, analyzed bids, and advised the BOD on development projects. • Recommended and prepared contracts for all necessary services, producing and maintaining an annual inventory of all equipment, tools, appliances, furniture, fixtures, and materials.• Oversaw all work and services performed by approximately 28 Association contractors.• Ensured that all common areas and related improvements are maintained and repaired with the established contract specifications. • Inspected common areas and provided routine consultations for any mechanical equipment and potential structural problems.• Conducted community violation inspections.• Recruited and recommended job applicants, developed job descriptions, recommended appropriate compensation, carried out Associations’ personnel policy, and evaluated performance of employees. • Led monthly Board and Committee meetings, providing information on significant matters, and coordinating with committees on special projects. • Assisted in developing draft annual budgets, updated reserve studies for replacement schedules, maintained controls over expenditures, and provided justifications to the Board for expenditures exceeding budgeted items.• Provided a draft operating and reserve budget, setting forth anticipated expenses and taking into account the general condition of the development.

• • Performed residential inspections for Lansdowne at the Potomac, located in Loudoun County, VA.• Responsible for issuing over 400 violations per month in a 2,200-home community, which generated approximately $40K in revenue for the HOA. • Documented property code violations per bylaws and Declarations of the Associations and Conservancy. • Responsible for the initial violation processing, hearing processing, architectural change requests, and other customer service and administrative needs with homeowners, Board of Directors, and Covenants Committee members.• Served as a liaison for five members of the Board of Directors, five members of the Covenants Committee, and homeowners.• Assisted in re-writing architectural covenant guidance.• Investigated violations and/or complaints and resolved issues according to the regulations set forth by the Board of Directors.• In charge of re-sale inspections on the exterior of the home, ensuring current homeowners followed all HOA guidelines on behalf of Community Management Corporation and buyer.• Produced accurate and succinct records of meeting minutes and actions during Board of Directors and Covenants Committee meetings.

• Provided efficient professional administrative support and assistance to the organization’s CEO, President, and CFO.• Responsible for the coordination of operations and planning of activities while ensuring timely flow of information to and from the Executive Management office.• Built effective and inclusive relationships as the principal liaison among the company’s Executive Leadership, operating divisions, and peers to optimize cross-unit functions.• Planned, executed, revised, and advised on recommendations for action on a project and/or departmental needs that required knowledge of organizational policies, practices, procedures, and regulations. • Kept the Executive Management team abreast of operational achievements, difficulties, and challenges by means of tracking highly confidential initiatives and projects.• Prepared and ensured accuracy, completion, and timeliness of a variety of correspondence such as memoranda, status reports, briefing materials, and letters required for special assignments. • Responsible for heavy calendar management to coordinate internal and external meetings. Arranged corporate travels and attendance by developing itineraries and agendas, booking transportation, making lodging arrangements as well as coordinating catering services preparation. • Handled a large volume of incoming and outgoing communications including but not limited to email, facsimile, overnight delivery. • Utilized various software applications (i.e. spreadsheets, databases) to assemble, manipulate, and format data and reports in accordance with established policies and procedures.