19 years hands on customer service experience supporting customers and operational needs for a small and large business. I have a strong sense of ownership, and ability to multitask in order to fulfill multiple deadline driven requests. I have the ability to work independently with limited supervision in addition to working collaboratively in a group setting. Skilled with most Microsoft based programs, excellent interpersonal skills with an ability to establish constructive working relationships with all levels of employees, ability to exercise sound independent judgment within company guidelines, sensitive to confidential material, and able to troubleshoot problems into positive solutions.