Kathryn Hernandez Email and Phone Number

• Oversight of 85 support staff and 5 managers across all specialty groups to include Orthopedics, OBGYN, Dermatology, Foot and Ankle, Radiology, Call Center, and Front Office Operations.• Develop, implement, and monitor operational systems and processes to align with the strategic goals for a multi-specialty practice.• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.• Managed the content build for a new electronic health record in addition to facilitating training and implementation efforts to ensure successful adoption across 14 departments.• Maximized the utilization of DME through the implementation of a program that allowed for inventory tracking, data management, cost reduction, and improved workflow, increasing annual revenue by $60k.• Decreased denials by 18% through the creation of a structured registration process, training program, and resource documents.

• Oversight of 50 support staff and 30 resident physicians across a primary care department, 7 urgent cares, and an internal medicine residency to include financials, employee engagement, retention, and patient experience.• Reduced annual expenses by $90k through the standardization of medication and supplies in urgent care.• Developed standard work protocols and designed a training program that ensured adoption and sustainability for medical assistants.• Decreased annual salary expenses by $300,000 through the restructuring of staff and process flows.• Increased patient volumes in urgent care by an average of 30 patients per day utilizing a flex staffing model which increased access to care.

• Supervised up to 20 employees across 5 locations.• Created a tier model to allow growth and development for the support staff.• Maintained 100% productivity values through consistent monitoring of staffing levels in comparison with clinic volumes and expectations.• Increased provider productivity by 15% and access to care by 7 days with frequent schedule checks and changing unused surgery block time into clinic time. • Managed the implementation of a new patient documentation program called WebTracker and facilitated the training of employees.

Oversee the day-to-day activities of multiple providers, medical professionals, and ambulatory support staff. Ensure efficient and effective workflows at all locations in accordance with customer service and quality standards. Maintain appropriate staffing levels and monitor daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalate issues to management as necessary.• Creating a new clinic schedule model, decreasing patient wait times by 20 minutes.• Supervised up to 20 employees across 5 locations.• Maintained over 100% productivity values through consistent monitoring of staffing levels in comparison with clinic volumes and expectations.• Increased provider productivity by 15% and access to care by 7 days with frequent schedule checks and changing unused surgery block time into clinic time.

Assist providers in the coordination of patient care per protocol. Compile specimens, results, and data for patients on clinical trials. Maintain documents and records to ensure compliance with IRB requirements. Prepare documentation for audits.• Worked closely with the Director of Oncology Research in study development • Served as data manager for two large hematology registry research studies• Organized and coordinated collaborations for Phase I and II studies

Assist providers with their administrative needs including meeting organization, patient tracking, referral management, and program coordination. Manage the scheduling of patients for several comprehensive clinics, including scheduling tests and coordinating with multiple departments and providers. Work closely with the pre-access team to obtain authorizations for patient infusions. Cover front desk and schedulers as needed.• Assisted in the implementation of a new tracking system called the Dashboard that resulted in efficiency among staff and improved patient care• Managed the implementation of a new patient information program called SmartChart and trained all ambulatory staff while providing change management and improving process flow • Managed the implementation of a new patient documentation program called WebTracker and facilitated the training of employees• Managed the modification of all clinical forms in hematology/oncology in order to prepare the clinic and staff for an electronic health record• Implemented a new process for the bone marrow transplant program that improved communication and efficiency among team members • Improved the maintenance of funds for the adult hemophilia dental program by administering an alternate method for tracking • Manage the radiation oncology programs providing convenience and continuity of care to patients• Handle reimbursements for clinic staff, genetic testing, and dental services• Manage several comprehensive clinics, including the tracking of patient appointments, scheduling procedures and coordinating with multiple departments and providers• Serve as data manager for two large hematology registry studies, as well as, the bleeding and clotting patient program• Secure payment to the hospital for high dollar medications by tracking patient appointments, monitoring changes in patient treatment, and ensuring authorization is obtained for all infusions prior to being administered

Prepare patient charts for clinic appointments and as requested. Maintain patient charts housed in outpatient clinics. Retrieve completed charts and loose documentation and file.

Front office responsibilities. Assist dialysis techs with machine tear down and set up. Manage patient schedule, track inventory, and order supplies.