Designing and delivery of requisite technical, systems and compliance in a financial services organisation across an extensive range of insurance products covering a variety of customers. This includes Ensuring that corporate service level agreements are maintained through the development and co-ordination of bespoke training Managing the outcome based training programme schedules Presenting to all levels of staff including senior management, supervisors and customer facing end users Delivering training to all staff whether based centrally or remotely. Managing the HR & Compliance Director's Office including Both internal and external stakeholder management Managing recruitment campaigns Managing the appraisals process including working with middle and senior manager to ensure that training offered is business led and fit for purpose. Working with the Compliance Director to develop presentations on current regulatory topics and compliance issues.Data analysis and report preparation for senior management on call monitoring.Working with the Head of IT to ensure appropriate training is designed and delivered to support the implementation of system change releases.

Responsible for the provision of front-line support for all staff including problem resolution and system analysis to proactively manage issues arising. This included Managing the relationship with the external supplier Troubleshooting issues arising methodically working with end usersManaging system operation including issue and risk logs Testing system releases including identifying/fixing bugs and developing guidance for users Testing upgrades and resolving issues on web based systems.Management information reporting weekly and monthly General maintenance of sites for existing and new users.

Responsible for the provision of prompt and accurate customer service including providing advice and guidance on suitable products based on individual customers needs. This included Managing customers applications for products such as mortgages Investigating and resolving financial issues as they arose for individual Customer Service AdvisorsManaging the daily financial flow in branch including the cash control to ensure that neither the upper or lower limits were compromised. 'Going Places' Travel Agents

Responsible for advising on and selling holidays both face to face and over the telephone. This included general administration management and managing the Foreign Exchange facility with responsibility for financial reconciliation and banking.

Responsible for meeting and greeting visitors to the Visitor Centre, answering general face to face and telephone queries and providing administrative support to the Noise Office team.