Kat Deluca-Ray Email & Phone Number

·Oversee daily functions of pharmacy and exam room areas including staffing assignments and protocols·Improve upon SOPs in areas such as history gathering, anticipating doctors needs, and client communication·Train, coach, and mentor veterinary technicians and veterinary assistants ·Coordinate exam room activity with other hospital areas to result in hospital efficiency ·Conduct one-on-ones and create performance improvement plans to improve employee performance

Raleigh, Nc

·Perform venipuncture and IV catheter placement·Assist with surgical procedures, animal restraint, and submitting samples for analysis·Educate clients on vaccines, zoonotic diseases, animal husbandry, and more ·Process client payments and discuss procedure estimates with clients

Cary, Nc

·Supervise eight employees, including front and back of house staff·Responsible for handling monetary transactions and daily deposits independently without error·Assist customers with not only orders, but also complaints and concerns·Responsible for tallying and submitting monthly inventory reports·Demonstrated leadership by training new hires with job and technical training, such as service and point-of-sales computer system, and also in soft skills, such as interpersonal communication, team relationships, and conflict management·Improved the company's online advertising and marketing, proven by an increase in social media interactions with the public by over 150% within one month

Cary, Nc

·Provided exceptional customer service to customers and established exemplary relationships with customers. ·Accurately handled monetary transactions. Unfortunately it is closing November 2, 2014 and re-opening at another location in downtown Cary as Crosstown Pub and Grill.

Cary, Nc

·Facilitated in the digitization of all existing medical charts·Collected and entered patient history into electronic medical records ·Periodically handled supervisor responsibilities, including creating schedules, conducting interviews, and training·Provided personalized customer service and scheduled appointments, surgeries, and consultations·Contributed to the improvement of efficiency of the hospital, demonstrated by a decrease in patient check-in time from 15 minutes to 5 minutes

Holly Springs, Nc

·Contributed to hospital fluidity by being cross-trained as a veterinary assistant, kennel assistant, and receptionist ·Maintained hospital cleanliness and performed monthly maintenance procedures on laboratory equipment