Manage implementation of biotech software into laboratories

CSUSM College of Business Administration, Business Professional Development program brings real-world applications and career-focused skills to produce workforce-ready students before they graduate.

Partner of Wayferry, Inc.

Director of Business DevelopmentPartner of HIRE Consulting Services•Drive business development through close association with business leaders in greater San Diego area•Implement tools and processes for workplace team success•Overcome client business challenges through behavior analytics

•Developed sales and technical services strategy to win RFP business opportunities, resulting in over $100M annual revenues •Developed all customized proposal documentation that became the standard for other RFP proposals within the company•Negotiated pricing and contract terms to balance customer changes with capabilities •Developed competitive intel reviews that were shared with proposal teams globally

Managed and directed contracting of technical services for Communications Systems for government agencies and private companies•Managed 120+ geographically diverse technical and professional services teams to achieve 10% annual growth on $20M annual revenue business for the Western Region•Collaborated with Channel-partner and Dealer network businesses to maintain Excellent Key Performance Indicators for system uptime, response time, and customer satisfaction.•Spearheaded new Channel-partner geographic meetings to improve communications and growth strategies.•Facilitated elevated unresolved technical issues directly with government agencies during crisis situations.•Managed vendor network of Channel-partners and Dealers in the Western US•Monitored quality metrics for territory Technical Case closures and Customer Survey responses with Top Box scores exceeding 90%

Responsible for sales, marketing, product strategy, pricing standards, and launch of technical and managed services. Member of the business unit management team and a variety of steering committees. •Launched a comprehensive enterprise services portfolio that is now used by the entire company•Determined the key services to be offered (education, consulting, support and implementation) and created the pricing, marketing programs and collateral for them. Hired product managers and developed and implemented a Professional Services Business Plan, resulting on $10M+ additional revenues.•Developed all education materials and conducted training nationwide for all employees and subcontractors•Prepared audit and justification of commercial pricing data which resulted in Motorola being awarded a Federal GSA Contract

Responsible for managing the strategy, operations, and budget for the Division IT department. Managed Informix, Oracle and SAP ERP system implementations in parallel with maintaining all in-house software development for mainframe and UNIX based applications, 24x7 technical support team, and company-wide PC operations. •Developed first data warehouse for service contracts which resulted in reporting and diagnostic views which had never existed.•Launched the initial change of software development practices using SEI standards•Achieved mainframe conversion goals that management thought to be impossible. Received “Leadership of Change” Award

Managed software quality department with responsibility for testing and evaluation of software releases.•Participated in and successfully won the National Malcolm Baldrige Quality award•Readied the Division for Subsection 10 QSR audit; participated in interviews •Prepared original software development process documentation following SEI standards for Sector-wide adoption

Responsible for the implementation of Unix-based systems and software nationwide, training for all employees and coordination of new business processes.•Installed hardware and software application in Motorola service centers •Prepared and conduct training to Motorola employees on the use and maintenance of new system•Responded to system issues and application questions*Developed software programs for reporting and diagnostic views