- Founding member of Golden Software leadership team.- Re-designed the company hiring, onboarding, and training processes leading to increased retention and productivity.- Lead team transition from technical support to customer success while maintaining a near 100% customer satisfaction rating.- Implemented new CS processes that increased customer retention by 7% in first three months of use.

Provide exceptional customer service and support to scientists and engineers using our software to visualize their data.

The immunogenetics department is responsible for all pre and post organ transplant testing and monitoring for local organ procurement organizations and transplant center clients. Responsibilities include performing immunology and microbiology testing on organ donors and recipients; including HLA typing by SSP and RSSO, DNA and Lymphocyte isolation, PRA testing using Luminex immunoassay cytometer, serological ABO typing, flow cytometry cross-matches and stem cell enumeration, and aseptic technique for microbiology specimen setups.• First employee to complete cross-training in multiple departments including Flow Cytometry and Microbiology.• Responsible for 50% decrease in turn around time on PRA rotation by streamlining bench work and internalizing results analysis and review.• Secondary technologist responsible for successful validation of new flow cytometry instrument and new FDA approved assays.

The applications group was responsible for applying all Roche TDM (Therapeutic Drug Monitoring) and DAT (Drugs of Abuse Testing) assays to the new instrument platforms and completing performance testing for application launches.• Lead group responsible for completing product performance testing on new Oral Fluids assays.• Lead technologist responsible for completion of DAT and TDM reagent carryover testing on Modular P platform as part of global reagent carryover project.• Primary scientist tasked with using trouble shooting skills and knowledge of instrumentation to develop new methods for assays that could not be transferred to new instrument platforms using standard methods.• Chosen to lead root cause determination testing on multiple CAPA (Corrective And Preventative Action) and customer complaint investigations.• Maintain validated Microsoft Excel workbook used for preparation of all product performance testing data submitted to FDA.• Complete all necessary daily, weekly, and monthly maintenance of instruments as well as troubleshoot performance issues.

Work in a small group developing HIV Protease Inhibitor TDM (Therapeutic Drug Monitoring) assays for Roche instruments.• Complete development of first Protease Inhibitor assay to move to production scale up and transfer to manufacturing.• Participate in validation team responsible for performing new instrument installation validations.• Train new employees to departmental protocols and mentor during new assay development.

Work in a small laboratory specializing in analysis of electrical transformer oils. Job responsibilities included analysis of samples, data entry, daily quality control and maintenance, lab organization, order entry, and general customer service.

Helped math students learn mathematical concepts and theories during one-on-one tutoring sessions.