Oversees the management, support, and improvement of the organization's Salesforce database. Enhances and customizes business processes and UI both declaratively (Process Builder and Flow) and programmatically (Apex programming, Lightning Web Components and Visualforce) in Salesforce. Recommends modifications to existing database functionality and develops and refines reporting to meet business needs across multiple programs and applications. Lead for database projects relating to Salesforce integration.Works closely with end users and consultants to troubleshoot and resolve database concerns. Provides training for database functionality across multiple audiences. Creates and maintains user guides and documentation.Supports internal, regional and community partners with data to improve the quality of early learning in Washington State. Performs regular reporting to support internal and external partners in making decisions for meeting annual contract deliverables. Monitors program data and performs cleanup as needed.

Supports internal, regional and community partners with data to improve the quality of early learning in Washington State. Responds to data requests relating to child care, coaching, scholarships, mental health consultation, and advocacy. Performs regular reporting to support internal and external partners in making decisions for meeting annual contract deliverables. Monitors program data and performs cleanup as needed. Oversees the management, support, and improvement of a Salesforce database. Responsible for creating custom objects, fields, page layouts and reports to address business needs. Knowledge of object and field permissions, org-wide defaults, role hierarchy, and sharing rules to protect data.Enhances business processes using Process Builder and Flow Builder in Salesforce. Recommends modifications to existing database functionality and develops and refines reporting to meet business needs across multiple programs. Works closely with end users and consultants to troubleshoot and resolve database concerns. Provides training for database functionality across multiple audiences. Creates and maintains user guides.Develops surveys and creates reports in Qualtrics. Supports users with the Qualtrics survey platform.

Supports child care providers with quality improvement in child care programs. Assists directors, teachers and family home providers through the Early Achievers process, preparing for a quality rating by the University of Washington and ensuring that children have a positive learning environment to succeed in.Analyzes regional and statewide data and presents trends to the regional team. Creates surveys, collects data and analyzes results to support decision-making for coaching techniques. Builds SQL databases and creates and updates tables with information relating to quality improvement rating systems for national child care quality.

Supports students with academic, behavioral and mental health challenges in the school environment. Works one-on-one and in small groups to help students learn math, reading, writing, science and social skills. Collaborates with teachers and staff to develop academic and behavior plans for students. Completes data entry for school administration. Records and documents student progress and attendance by entering and maintaining data in Microsoft Office Excel and other appropriate databases such as Skyward. Utilizes listening and behavior management skills. Promotes teamwork and communication between students, staff and parents. Assists teachers in the classroom and provides customer service in person and over the phone to parents and community members.Tier 1 trained in Positive Behavior Interventions and Supports (PBIS) and serves as a member on the PBIS team for Tenino Middle School to implement school-wide behavior support. Works individually with students needing Tier 2 and Tier 3 support in school, completing data collection, documentation, analysis, writing behavior plans and completing Functional Behavior Assessments.

Prepares curriculum and teaches developmentally appropriate activities to elementary children. Ensures safety during supervision of 8 to 17 children. Attends training on child development and policy. Promotes positive communication between children, staff, parents and school employees. Applies agency and school rules and regulations. Utilizes documentation, interviewing and problem-solving skills with children and adults. Knowledge of Department of Early Learning program requirements for licensure. Completes paperwork in a timely manner. Provides respectful and responsive customer service in person and over the phone to program members and those seeking more information on services provided.

Collected qualitative and quantitative data through survey research. Approached and greeted zoo visitors in a friendly manner and invited them to complete a brief survey. Assisted visitors with filling out the survey. Collected, organized and documented data to be used for assessment and investigation for educational purposes. Utilized analytical skills to verify and assess data. Interacted professionally and positively with visitors, zoo employees and wildlife. Assisted with survey structure based on participant feedback.

Evaluated and assessed client needs and selected interventions appropriate for counseling and case management during the one year Practicum experience. Performed assessments and interventions in the office and in client homes to meet the expectations and requirements of clients to ensure quality customer service. Experience teaching therapeutic techniques and academic skills. Developed treatment plans and completed documentation. Provided resources for children and families from diverse cultures. Assessed eligibility for services and assisted clients in maintaining eligibility. Utilized close observation and paid attention to detail. Gathered information through interviewing and analyzed and entered data into appropriate computer programs. Contributed to team meetings regarding policy and client work. Established professional relationships within the agency and within the community. Office/Clerical duties to include answering phones, scheduling, e-mail, internet search, filing and professional writing and correspondence. Organized and maintained client documentation, files and records. Maintained professional boundaries and confidentiality and provided excellent customer service to clients in person and over the phone. Demonstrated oral communication skills while providing services to clients to include interviewing and validating feelings. Facilitated group sessions by teaching new skills and techniques and providing opportunities for applying those skills and techniques. Adapted to frequent changes to accommodate client needs.

Responsible for learning and applying both statistical analysis and qualitative and quantitative research methods to coursework in the Master of Arts Counseling Program. Utilized logic and reasoning to assess/analyze data, form and evaluate conclusions and suggest recommendations for further review. Applied excellent research skills to include designing research experiments, collecting, entering and analyzing data for assessment and drawing conclusions. Demonstrated a high level of skill in computers and computer software for completing assignments and a high level of skill in oral communication for presenting findings. Awareness of reliability, validity, accuracy, consistency and comparability regarding data. Gained skills in oral communication through reading and practicing in mock sessions during class as well as presenting new information. Also gained skills in group facilitation by participating in group sessions where I was given the opportunity to facilitate peer-based groups. Frequently worked with numbers during research.

Responsible for supervising children ages 5-12 during the day. Provided a safe and fun learning environment that included sports, reading, arts and crafts, and other organized activities. Performed closing duties such as cleanup and organization.

Conducted social psychology research with 2 to 25 participants per experiment. Collected, entered and analyzed data. Knowledge of research methods and experiments. Designed, conducted and analyzed qualitative and quantitative research projects independently and as part of a team. Produced professional level writing and documentation. Applied university and the American Psychological Association rules and regulations for ethical treatment of participants. Six months working in an office environment with other assistants, performing computer skills (data entry, scheduling, Microsoft Office and e-mail), was able to prioritize work to meet department deadlines and was able to maintain a heavy workload involving research projects and full-time student status.