Kathryn Delia Email & Phone Number

London, England, United Kingdom

● Trained new employees on company policies, procedures and work ethics.● Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.● Delegated tasks to team members according to individual strengths.● Initiated creative solutions to resolve customer complaints and issues.● Tracked company inventory and noted item shortages for future product orders.● Received product deliveries and moved materials to designated workplace locations.● Prepared reports to summarize operational results and financial performance.

Rochester, England, United Kingdom

● Organized library shelves and maintained the cataloguing system to ensure efficient retrieval of resources.● Utilized library circulation systems to check in and check out library materials.● Categorized and shelved library materials according to established procedures.● Performed circulation duties such as issuing and receiving library materials, collecting fines and maintaining records.● Processed lending, return and renewal of library items with library computer systems.● Assisted patrons with locating materials, providing reference services and answering inquiries.● Resolved customer complaints in a professional manner while upholding organizational policies.● Registered patrons for library cards for borrowing books and library materials.● Handled clerical work answering phones, sorting mail, filing, typing, word processing, and photocopying.

London, England, United Kingdom

● Supported the delivery of services at the Local Covid-19 Testing Site, communicating and providing efficient, effective service for each service user visiting the Test Unit.● Monitored job site for safety hazards and stopped or redirected work to maintain safety.● Provided guidance and direction to employees when needed.

Tampa/St. Petersburg, Florida Area

● Developed lesson plans and taught music theory, ear training, improvisation, sight-reading, and performance skills.● Utilized creative teaching strategies to engage students in the learning process.● Communicated regularly with parents about student progress and challenges.● Adapted teaching techniques to accommodate different learning styles among students.● Provided individualized instruction to students of all ages and levels in violin playing, emphasizing proper technique and musicality.

Tampa/St. Petersburg, Florida Area

● Assisted customers with product selection to ensure customer satisfaction.● Operated cash register and POS to handle purchases, refunds, and exchanges for customers.● Organized merchandise displays to promote higher levels of customer engagement.● Engaged with guests to understand and anticipate customer service needs.

Tampa/St. Petersburg, Florida Area

● Assisted customers in finding desired items throughout the store, ensuring their satisfaction with shopping experience.● Replenished stock on shelves in a timely manner as per company standards.● Organized promotional displays effectively to attract more customers into the store.● Developed excellent customer service skills, including upselling and cross-selling products.