Kate S. Email & Phone Number

Sussex, New Jersey, United States

-Successfully opened two new Online Shopping Departments governing all aspects of department layout, shopping pattern, equipment inventory, total team hiring and training, and customer acquisition.-Oversee the full-cycle recruitment of all Online Shopping associates, including sourcing and interviewing applicants, solid completion of the 4-week training program, and conducting performance evaluations.-Coordinate staffing and schedule creation for 45 internal company shoppers and leads.-Continually review historical data, industry trends, seasonal changes, and customer feedback to develop effective and efficient scheduling and strategies.-Identify high-performing talent and develop into lead Online Shopping roles or expanded roles in other departments to increase employee retention and opportunity.-Resolve in-depth customer inquiries; identifying any areas of improvement in order to reduce customer concerns, minimize shrink, and retain business.

Sparta, Nj

-Served as loss prevention personnel to reduce inventory theft, identify suspicious employee or patron activity, locate missing products, and identify property damages.-Collaborated with local law enforcement to successfully prosecute documented theft activity.-Assisted store management with investigations surrounding monetary and merchandise discrepancies, as well as, employee and patron accidents or injuries.-Successfully organized and established several best practices for the loss prevention department of a newly opened store in addition to training 3 new security associates.-Served on the forefront of operations during the pandemic, including temperature checking all associates daily, and maintaining the strict customer count policies that were in place.-Promoted to Leader-in-Training in September 2020 for excellent initiative, team collaboration, and strong decision-making.

Columbia, Md

-Directly managed a team of eight Asset Protection team members and security officers with focus on communication and enhancing company culture.– Oversaw recruitment and personnel duties, including sourcing and interviewing applicants, training newly hired employees and conducting annual performance evaluations.– Prepared accurate and detailed case reports documenting merchandise recoveries and apprehensions.– Promoted merchandise shortage awareness and theft deterrence among associates by conducting meetings and participating in training events– Collaborated with local law enforcement and served as a State’s Witness during court proceedings to prosecute cases of retail fraud and theft.– Oversaw full-cycle and end-of-year inventories to provide the most accurate reporting of physical merchandise and shrink.

Towson, Md

-Responded promptly to customer and associate incidents in order to recover stolen merchandise, minimize company liability, and apprehend shoplifters.-Conducted extensive investigative interviews utilizing the methods of Wicklander-Zulawski.– Oversaw a team of six detectives and security officers.-Investigated criminal violations, and prepared reports relative to all theft incidents, merchandise recoveries, accident investigations, and audits while maintaining compliance with company policies and local law.– Conducted audits to ensure departmental compliance of merchandise exposure standards and asset protection policies.– In 2016, received both Macy’s Corporate Delmarva North District Detective of the Year and Northeast Region Detective of the Year awards for exceptional service and investigative work.-Promoted to Asset Protection Manager in October 2017 for exceeding goals and demonstrating strong leadership.

Baltimore, Maryland

Volunteer Guest Speaker: theft awareness sessions

Lutherville Timonium, Maryland

– Served as crisis counselor for community–based emergency response and comprehensive mental health service.-Performed triage assessments for callers and family members in distress by focusing on reducing acute suffering, restoring physical and mental stabilization, incorporating coping skills and referring to law enforcement and mental health professionals for further interventions.-Displayed demonstrated sensitivity to diverse socioeconomic and cultural backgrounds while coordinating care plans for individuals and families.– Conducted welfare assessments, de-escalation, and resource education for clients while complying closely with HIPAA and organizational safety regulations.– Coordinated with police court systems area schools, and facilities to determine best care and safety plans for clients.– Utilized electronic records to properly document all case notes and follow-up.-Maintained a calm demeanor, quick thinking, and problem-solving skills in order to achieve the best possible results during high-stress situations.