Kathryn Goode Email & Phone Number

As a UX Senior Recruiting Operations Lead, I am responsible for project intake, allocation and overall project success for both internal and external research studies. I also hold one on ones with my team and assist them with their overall success here at the company. I assist with their future success and get them to where they'd like to be. I work directly with external clients (project managers, researchers, etc), as well as internal research team to manage project requests, gather all necessary information for the study and assign to a UX Project Coordination within our team.Some of my daily responsibilities will consist of:•Being the main point of contact for incoming study requests from clients, client inquiries, and client escalations•Providing pricing quotes to the client for study requests•Gathering all necessary data from the client before beginning the study•Allocation of projects to members on the team, and keeping a close watch on their progress throughout the study lifecycle to provide support as needed•Assist UX Project Coordinators with kick-off calls with clients•Recognizing when changes in the project scope facilitate a fee and manage fees•Keeping organized files on each member on your team and the projects that they are working on•Assessing team members metrics at the end of the study to ensure accuracy•Responsible for proper data entry of project details into a spreadsheet•Being a prominent member of the leadership team, and presenting in team/org meetings•Work with other members of the leadership team on initiatives•Monitor/manage the training of new hires on the recruiting team and assist the trainers as needed•Lead OnBoarding with New Hires on the Recruiting Team•Manage my direct reports and meet with them weekly•Set up and run Interviews with potential candidates for our team

Redmond, Washington, United States

As a UX Recruiting Operations Lead, I am responsible for project intake, allocation and overall project success for both internal and external research studies. I assist with their future success and get them to where they'd like to be. I work directly with external clients (project managers, researchers, etc), as well as internal research team to manage project requests, gather all necessary information for the study and assign to a UX Project Coordination within our team.Some of my daily responsibilities will consist of: •Being the main point of contact for incoming study requests from clients, client inquiries, and client escalations•Providing pricing quotes to the client for study requests•Gathering all necessary data from the client before beginning the study•Allocation of projects to members on the team, and keeping a close watch on their progress throughout the study lifecycle to provide support as needed•Assist UX Project Coordinators with kick-off calls with clients•Recognizing when changes in the project scope facilitate a fee and manage fees•Keeping organized files on each member on your team and the projects that they are working on•Assessing team members metrics at the end of the study to ensure accuracy•Responsible for proper data entry of project details into a spreadsheet•Being a prominent member of the leadership team, and presenting in team/org meetings•Work with other members of the leadership team on initiatives•Monitor/manage the training of new hires

Redmond, Washington

User Research International is a full-service user experience research consultancy. As a recruiter I am responsible for managing research studies, creating key documents, communicating with participants, and tracking core information for our recruitment team. I also manage scheduling, communications, and coordination between research team and study participants. Below are a few key responsibilities I have here at User Research International.• Recruit for research studies• Manage client relationships with professionalism• Create core study documents with excellent attention to detail• Manage participant communications including study announcements, phone calls, emails, and scheduling details• Organize and record participant information• Manage study preparation and help ensure all studies are on track• Brainstorm and implement new ideas to actively attract and schedule new participants• Brainstorm and implement new methods and processes to improve participant experience• Work on Database Management with keeping the data clean and participants profiles up to date• Train New Hires in the role as they enter the UX Industry• Update the teams documents to ensure everything is standardized

Redmond, Wa

User Research International is a full-service user experience research consultancy. As a recruiter I am responsible for managing research studies, creating key documents, communicating with participants, and tracking core information for our recruitment team. I also manage scheduling, communications, and coordination between research team and study participants. Below are a few key responsibilities I have here at User Research International.• Recruit for research studies• Manage client relationships with professionalism• Create core study documents with excellent attention to detail• Manage participant communications including study announcements, phone calls, emails, and scheduling details• Organize and record participant information• Manage study preparation and help ensure all studies are on track• Brainstorm and implement new ideas to actively attract and schedule new participants• Brainstorm and implement new methods and processes to improve participant experience• Work on Database Management with keeping the data clean and up to date• Train New Hires in the role as they enter the UX Industry• Update the teams documents to ensure everything is correct

• Contracted to Microsoft to provide guest services to Microsoft employees, visitors and vendors• Support the NorthWest Sales Team• Help an average of 40 visitors a day check in for MTC Events or Sales Meetings• Manage Badge access for visitors that may be part of the NorthWest Sales Team, multiple locations offsite in different states• Provide employees with parking pass applications, instructions and validation.• Communicate with Facilities Team for work order requests and any employee needs surrounding maintenance and repair• Contact Landlord about HVAC controls regarding conference room and workspace comfort• Oversee maintenance and overall cleanliness and organization for my teams workspace and contact Facilities as needed• Enforce security procedures and policies by verifying employee badges and keeping restricted areas clear of unauthorized guests • Order and stock inventory for office supplies in the mailroom and behind reception desk• Send Welcome Emails to employees joining the sales team• Ensure I have all visitor badges printed for each day and every event• Answer phone and direct calls if needed• Answer Mail Questions, Sales Questions, Access Questions, and direct anyone who needs to book a space to the proper team

Bellevue, Wa

• Contracted to Microsoft to provide guest services to Microsoft employees, visitors and vendors• Support 10-15 teams in the building as needed• Help an average of 40 visitors a day check in for meetings and interviews• Manage Outlook calendars and scheduling for 60+ conference rooms within Microsoft’s Bellevue location• Manage Badge access for 40+ visitors and employees daily• Provide employees with parking pass applications, instructions and validation.• Demonstrate problem solving skills and strong attention to detail when scheduling conference rooms and off-sites• Organize and update our 35 Admins and Executive List for the building • Collaborate with occupancy managers to ensure employees are booking conference rooms and work space within Microsoft policy • Communicate with Facilities Team for work order requests and any employee needs surrounding maintenance and repair• Contact Landlord about HVAC controls regarding conference room and workspace comfort• Oversea maintenance and overall cleanliness and organization for Floor 15’s workspace and contact Facilities as needed regarding Restrooms, Market Café, and Starbucks coffee location.• Enforce security procedures and policies by verifying employee badges and keeping restricted areas clear of unauthorized guest • Help to develop and train new reception staff at the Bellevue location within Microsoft and Novitex policy and procedures• Order and stock inventory for office supplies in the mailroom and behind reception desk, through Novitex