Kevin Culala Email & Phone Number

Kirkland, WA, US

Redmond, Washington, United States

• Consult and assist UX researchers with the planning, recruitment, and scheduling of potential research participants for studies with complex and highly varied profiles. Maintain professional and friendly communications.

Redmond, Washington, United States

• Participant Recruitment – Identify key participants for usability studies in a wide range of profiles, for both local and international projects.
• Collaborate with cross functional teams to better understand the basic profile requirements and specifications, and call attention to potential challenges in the recruitment process.
• Maintain timely and professional internal and external communications for clients and stakeholders, researchers, and participants.
• Coordinate and schedule high quality participants who meet the research needs.
• Utilize various networking platforms for active recruiting and introduce new participants into research studies.
• Professionally handle PII information and maintain strict confidentiality for clients and participants.

Redmond, WA

• Lead daily client and participant communication, ensuring clients are updated on project statuses and that participants and prospects have all required information, while maintaining necessary confidentiality on both.
• Manage multiple, concurrent projects for Microsoft, Expedia, Indeed and Amazon at varied stages of completion while continuously starting and ending new projects.
• Proactively supporting other recruiters in projects to help drive positive results

Greater Seattle Area

• Maintain a trustworthy reputation and customer relationship to ensurecompany growth.
• Identify current and future complications to minimize risk and maximize return.Communicate to new and existing customers through multiple platforms withina timeline.
• Executed over 1000+ unique transactions and sales domestically and internationally.

Bellevue, WA

• Managed customers’ expectations and experience to a high degree ofcustomer satisfaction providing solutions accurately and persuasively.
• Maintains a high level of focus on team building, development, and peerrelationships with fellow co-workers and leadership.
• Use problem-solving and people skills to assure Genius Bar customers meetor exceed all customer service requirements and expectations.

Seattle, WA

• Help customers make an informed decision based on their needs and wants with the best product knowledge.
• Consistently asks for the sale with every customer in the proper amount of time.
• Qualify the customer through listening and questioning.
• Show the customer the features and benefits that support customer needs established during the qualifying process. Explain various features as the customer uses the merchandise while continuing to qualify and eliminate.

Lynnwood, WA

• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
• Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
• Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
• Complete shipping invoices and reconciliation reporting
• Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.

Lynnwood, WA

• Help sell solutions to customers in the Appliances, Home Theater and Digital Imaging departments
• Greet customers and determined their needs and wants
• Demonstrate the ability to guide customers from beginning to end of their sales journey
• Provide advice to customers regarding particular products and services
• Maintain an organized and clean work area hourly and during closing hoursValues - To have fun while being the best, learn constantly from challenges and change, to show respect, humility and integrity and to unleash.

Interactive Media Design - Ux/Ui Design, Interactive Media Design

Education record

Activities and Societies: Soccer, Basketball, Track Athlete,Yearbook Photographer, AP Studio Art