Jeff Klaff Email & Phone Number

Redmond, Washington, United States

Interview, hire, and onboard a large team of UX Researchers and support staff. Implemented new hiring processes to find the best candidates. Improved the recruitment, candidate interviewing, and onboarding processes. Manage a team of six full-time employees. Hired 43 employees in 2022 and grew the team from 75-95. Other Achievements:· Established a vendor Staffing Department in 2023 from the ground up.· Staff employee’s internally for URI, hired for all positions.· Interview and placed contractors in the US and the UK. · Created a goal-setting workshop.· Upgraded onboarding experience for new employees and contractors.· Researched and created salary surveys.· Work with leadership on organizational development strategy. · Developed and delivers monthly recruitment metrics and QBR's to leadership.· Mentor colleagues on people management and HR.

Renton, Washington, United States

Promoted to restructure and stabilize the team. Built all aspects of HR operations contributing to Rainier’s increased efficiency and growth. Implemented people processes and policies. Improved the recruitment, candidate interviewing, and onboarding processes. Retained and grew the team from 18-31 through the pandemic and ensuing “great resignation.”Achievements:· Overhauled interview process through psychometric assessment, interview guidelines, behavioral interviewing, panel interview teams, and virtual options.· Transitioned a second clinic’s acquisition team to the Rainier HR system.· Shopped and negotiated with a new insurance provider.· Updated PTO (Paid Time Off) plan to a more flexible and competitive model. · Selected a Professional Employer Organization (PEO) and managed the implementation of an electronic timecard solution. · Worked with leadership to develop a company goal then connected with managers and staff to create aligned team and individual goals.· Created first online org chart, updates job descriptions, and develops new roles in alignment with Rainier’s mission resulting in improved goal achievement.· Coordinated the annual strategy planning meetings. · Inspired a culture of engagement, collaboration, productivity, and fun.· Produced performance reviews, climate, and salary surveys.· Worked with leadership on organizational development strategy. · Administers the training and development program.· Developed and delivered monthly HR metrics to leadership.· Administered medical benefits and 401K plans.· Managed employee compensation and bonus programs.

Renton, Wa

Oversee the recruiting and marketing operations including all ad campaigns and assigned budgets focused on enrolling qualified candidates for clinical studies. Collaborates with medical personnel of top-tier healthcare facilities to gather business requirements of the specific patient population needed. Applies marketing methods and sourcing techniques to attract and engage qualified candidates. Obtains applicants/patients medical history and lab work. Interviews applicants/patients for qualification purposes. Educates prospective candidates explaining side effects, benefits, qualifications and finances. Fills orders with eligible patients. Manages recruiters and serves as an individual recruiting contributor; accountable for hitting revenue projections.- Consistent record meeting and/or exceeding expectations; increases revenue year-over-year - Built healthcare database from 500 patients to over 20,000 patients- Hires, trains, manages and mentors and top-producing team of up to four recruiters- Coordinates and manages recruiting events focusing on the healthcare market- Manages marketing and community outreach programs including website and social media campaigns- Secures advertising spots on the radio, televisions and in the local newspapers- Presents healthcare related information at health fairs, clinics, and trade shows- Specializes in diabetes, cholesterol, arthritis, osteoporosis, shingles, high-blood pressure, etc.