Kathryn Murphy Email & Phone Number

Orlando, Fl, Us

Orlando, Florida Area

High Point, Nc

• Administered HR functions for ~75 employees.• Utilized the following HR information systems:✓ CATSONE applicant tracking system✓ Axxess employee management system (including scheduling and pay rate mgmt.)✓ Swift Shift scheduling management system✓ GoCo PTO management system✓ TempWorks payroll and benefits administration system✓ Relias compliance training systemRecruiting• Oversaw 1 Recruiter to manage the full cycle recruiting process.• See Recruiter (April 2016 – Dec 2016) for more details.Compensation and Benefits• Determined and negotiated pay rates for new hires and approved overtime pay rates (as needed) while ensuring cost of labor met profit margin goals.• Explained insurance benefits and assisted new hires with sign-up or opt-out.Labor Laws• Oversaw compliance of employee records with federal, state, and local regulations: Improved employee record keeping practices (performed branch audit of all employee records and remediated issues upon promotion to Manager). Ensured staff were current with CPR certs, TB screening, and continuing education. Managed participation in annual Dept. of Health and Human Services audits (received compliant/passing results for the 2017 DHHS audit).HR Governance• Ensured compliance with SOPs (e.g. annual background checks and home observations).Resource Management• Ensured the provision of adequate staffing, services, and resources.• Oversaw 3 Client Service Reps to ensure ~70 staff were scheduled and fully utilized.• See Client Services Representative (Jan 2017 – Apr 2017) for more details. Improved utilization from 70% (Jan 2017) to 85% (May 2018, 2nd in the Company).Employee and Labor Relations• Oversaw the handling of patient and employee complaints.• Held disciplinary discussions with staff as needed.Performance Management• Performed annual performance evals and development coaching of direct reports.• Oversaw annual performance evals for medical staff by the Medical Director.

High Point, Nc

Resource Management• Ensured medical staff were scheduled and fully utilized to meet firm/branch performance goals (e.g. labor cost, profit margin).• Worked closely with the Client Services Manager, Medical Director, Recruiter, and other Client Services Representatives to ensure the provision of adequate and efficient staffing, services, and resources.• Met with clients to understand patient cases/needs, identified available resources, and assigned resources that met criteria.• If a client could not be staffed with existing resources, worked with the Recruiter to hire add’l resources that fit the case needs.• Built relationships with medical staff to identify personal schedule preferences and assigned accordingly/as much as possible.• Built relationships with clients to understand/continually confirm their needs to provide excellent client service.• Monitored staff availability daily and assigned schedules short-term (e.g., weekly, monthly) or long-term (e.g. multiple months).• Resolved scheduling conflicts with the Client Services Manager and other Client Services Representatives. • Reassigned personnel to manage scheduling issues/interruptions (e.g. PTO, terminations, scheduling conflicts, cancellations).• Utilized the Axxess employee management system to manage staff scheduling, forecast client hours, and track utilization.• Utilized the Swift Shift scheduling management system to enter or remove users and approve shift changes.• Utilized the GoCo PTO management system to approve vacation requests.

High Point, Nc

Recruiting • Met with patients to understand patient cases/needs and developed staffing/recruiting strategy. • Recruited medical staff (RNs, LPNs, and CNAs) for all branch offices (Winterville, NC and High Point, NC) through various sources (e.g. internal database, job websites, and referrals). ✓ Improved medical staff recruiting rate from ~10/mo. (Apr 2016) to ~30/mo. (Dec 2016). • Reviewed applications and evaluated potential candidates for acceptance of the quality standards required by the Company. • Interviewed and screened applicants to assess level of training, job skills, and salary requirements against position requirements. • Educated applicants on the Company history, culture, background and job position. • Screened, interviewed, and made hiring recommendations/decisions. • Utilized the CATSONE applicant tracking system.

Mclean, Va

iCore Networks is a hosted unified applications and communications company providing Unified Communications; Microsoft Collaboration; Network Management; Network as a Service, IT as a Service; Applications as a Service; Desktop as a Service (DaaS); Infrastructure as a Service (IaaS); and Video as a Services (VaaS).As a Corporate Trainer within iCore's Marketing Division, I was responsible for planning and executing customer and internal training at the iCore training facility, online or to customer sites, as well as creating and maintaining up to date training materials and reporting metrics. In June 2014 and August 2014, I was named "Employee of the Month" for outstanding performance and customer service. Specific responsibilities and experiences include:• Collaborated with iCore Managers, Subject Matter Experts, Employees and External Resources/Vendors to provide training to iCore clients (travel up to 25%) on iCore software and hardware through on-site sessions or online WebEx.✓ Trained groups ranging from small focus groups (3 users) to large seminars (300 users).• Created and maintained internal and external training materials (produced and narrated training videos; developed/updated PowerPoint presentations and work instructions).• Tracked results from surveys and assessments to provide training metrics for use by executives and managers to improve training and customer service.✓ Named “Employee of the Month” (company-wide) for June 2014 and August 2014 for outstanding performance and customer satisfaction.

Mclean, Va

See "Lead Corporate Product Trainer"

Alexandria, Va

Recruiting • Consulted with hiring managers to understand resource needs and posted openings for temps, internships, and entry level positions to ADA’s Internal Jobs bulletin. • Managed and updated ADA’s Internal Jobs bulletin on a weekly basis. • Entered internal IT&S employee records in the HEAT System on interns, part-time, and full-time employees. • Sourced candidates using internal/external databases and social networking sites (e.g. LinkedIn, Indeed, ZipRecruiter). • Reviewed/screened resumes and pushed candidates to the Recruiting Director, who ultimately made hiring recommendations. • Performed background checks for new hire candidates and reported clearance or other potential issues.

Bachelor Of Science (Bs), Health Science

The College of Health and Public Affairs is a global leader in creating positive community change. We seek to improve people's lives.

Associate Of Arts (Aa)