• Consulting with internal meeting customers on the best meeting design and tools based on their event objectives & budget, CPE requirements, technology needs, audience size, and location(s) of event/audience & attendees/presenters;• Challenging customer requests to improve quality & reduce costs as needed;• Creating a fresh, creative and engaging approach to design and planning of meetings;• Building and sustaining impactful working relationships with line of service and IFS meeting customers at the market and national level;• Engaging the ultimate meeting stakeholder, when different from the customer;• Anticipating problems and developing creative solutions to minimize their impact while consulting with team members across all three WX M&Event, both Team Leaders, and/or the WX M&E Leader;• Escalating unresolved challenges and holding meeting customers accountable for shared success of the meeting;• Leading cross-functional project teams;• Managing suppliers to meet customer and attendee (both client and internal) expectations and confirming adherence to internal and external compliance guidelines;• Operating as the single point of contact for assigned meetings while working effectively with and seeking feedback from (coaching, mentoring, and info sharing) those who have greater specialization in the field;• Using appropriate technology and participating in the firm’s digital upskilling to use automation to increase productivity and reduce duplication of effort;• Sharing lessons learned within and across teams and suggesting ideas on how the Team can improve services delivery.

• Consulting with AEC industry clients to achieve business goals through our intranet platform, including tech support.• Create continuity with quarterly meetings via PowerPoint decks, documenting key points, and providing next steps.• Host monthly virtual event programs, including managing attendee lists, breakout discussions, and writing follow up.• Engage with clients about internal communications, leadership transparency, and best practices being shared.

• Partnered with owner and executive leadership to lead the overall direction, marketing, and coordination of the Catering Department, enhanced the culture of service and improved overall catering operations.• Increased sales through marketing plans, business development, cultivating client relationships, networking, searching for new business, and investigating suitability of new venue partnerships.• Trained, motivated, and lead sales managers and operational employees to reach full enthusiasm and potential.• Planned and served as primary contact for high profile events, including but not limited to tech conferences, product launches, employee engagement events, executive retreats, board meetings, and client events.• Created more seamless processes in relation to staff assignments, event timelines and deliverables, checklists, room/space layouts, pre and post event documents, and conducting site-visits and venue/client walk-throughs.• Coordinated with vendors, fostering exceptional working relationships with existing event partners and identified, screened, evaluated and chose new vendors and venues that met our level of service and quality.• Carried out supervisory responsibilities including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance and proposing salary increases supported by performance evaluations; rewarding and disciplining staff members; addressing complaints and resolving problems.• Collaborated and advised operations owner on marketing, budgeting, sales goals, and fiscal health of business.Accomplishments:• Increased sales by 10-15% per quarter year over year, resulting in hiring additional sales managers, as well as greater long standing client relationships, including DocuSign, IDEO, Salesforce, Uber, and Amazon.• Established SOP’s, researched and recommended new CRM system, wrote blog posts, and defined best practices.

• Planned and executed variety of simultaneous events, including tech conferences and business meetings.• Researched and offered venue selection options to client, and communicated with venues and vendors continuouslyto negotiate pricing and contractual terms to ensure lowest cost and highest quality of service for event.• Developed relationships and planned events for Kapow clients, including but not limited to: Salesforce, Genentech,DocuSign, Zendesk, Lenovo, Jones Lang LaSalle, and Zynga.• Determined client needs, worked within client budgets, developed appropriate event themes, provided creative andinnovative event solutions, and provided exceptional on-site support including assistance with registration apps.• Delivered support throughout the entire event lifecycle as well as facilitated any logistical changes needed.• Invoiced clients using CRM system (Salesforce) and post event follow-up/analysis.Accomplishments:• Recommended and implemented new event guidelines to improve upon existing practices.

• Oversaw entire event calendar and all day-to-day planning and operation of event services in fast paced environment, including banquets, set-up team and audio visual, ensuring service continuously exceeded client expectations, as well as oversaw management, budgeting and operations of events.• Restructured catering team, including hiring, training, mentoring, and conducting annual reviews.• Exceeded catering services operational objectives by contributing analysis to functional budgets and P&L’s, preparing and completing action plans, and working closely with Executive Chef in creation of catering menus.• Partnered with local vendors and DMCs for conference requests, negotiated terms, created vision of events that “wow,” and ensured all invoices were accurate and timely.• Increased professional and technical knowledge by attending educational workshops, established personal networks, benchmarked state-of-the-art practices, participated in professional societies, and kept up with industry trends, followed by implementing this knowledge into the Club’s catering operations.• Instrumental in formulating annual department sales budget and operational plan. Responsible for input to management of an annual sales budget of approximately $3 million.Accomplishments:• Implemented new diagram composition system, BEO processes, and new operational standards of procedures.• Updated policies and pricing to better align with Club’s business goals. Exceeded sales budget by 117% in 2014.

• Contributed in the development and execution of strategies that are aligned with The Ritz Carlton business strategy that build long term guest loyalty and enable the achievement of hotel service and post contractual sales objectives. • Planned corporate meetings, social catering events, galas and trade shows for wide client base, including Fortune 500 companies, educational institutions and healthcare associations. • Catered to high profile attendance and ensure special requirements of VIPs, speakers and attendees are anticipated and met effectively. • Lead meetings and special events team by communicating company's training opportunities, managing team's awards goals and results, scheduling, and providing overall guidance, support and training on a daily basis. • Conducted banquet forecasting on a bimonthly basis, provide updates to Director of Finance and owners, and ensure all budgeted profit margins are achieved.Accomplishments: ⁃ Golden Circle Award for 3 Quarters. 2011 ⁃ Overall Gallup event score of 93.9% for team.

• Plan conventions for high profile, complex groups, including corporate and association business with up to 1200 peak room nights, $580k in catering and 25,000 city-wide attendance. • Consistently achieved repeat business due to successful conventions, to include some of the following organizations: AdTech, Audio Engineering Society, Broadway Dance Center, California Dental Association, International Investment Conferences Inc., Salesforce.com. • Produce events with variety of vendors, including intermediaries, audio visual, production, décor, exhibition, destination management & entertainment companies. • Superior written communication, time management and multitasking in a fast-paced environment through training and experience at the Third and Fourth Largest Marriott Hotel properties in the world. • Highly competent with event logistics, diagram composition, budget allocation, negotiating product offerings, and fostering global vendor and client partnerships. • Selected as Event Coordinator Mentor, involving leading quarterly meetings, resolving team concerns, planning team outings and motivating a team of 10 individuals.; Golden Circle Award for 3 Quarters, 2008- Earned for exceeding catering business goals. ⁃ Spirit to Serve Awards, 2009-2010- Earned for letters written to General Manager on my behalf. ⁃ Consistently lead team in Event Satisfaction Scores for total team goal.

• Excelled in working within tight budgets, effectively communicating needs of client to all hotel departments, producing event documentation, conducting pre & post convention meetings with clients, company leaders and department heads, projecting sleeping room and catering revenue, and ensuring seamless events. • Experience with $150 million property renovation and working through consistent challenging situations to ensure complete guest satisfaction. • Recruited for long term travel assignments as Event Manager at Camelback Inn, A JW Resort & Spa and Fremont Marriott, resulting in recruitment at San Francisco Marriott.Accomplishments: ⁃ Highest percent results on Event Satisfaction Survey YTD, 2006 ⁃ Increased guest loyalty among major associations and affiliates, including new signed contract with Stork Gamco, Inc.

• Extensively trained in Event Services, Banquets and Event Technology for a foundation in the hospitality industry. • Supported event and convention operations; first point of contact to clients, up-sell hotel offerings, assist operational staff and cultivate client relationships. • Implemented new ideas for the “Red Coat Concierge” position, such as “meet & greet” program.Accomplishments: ⁃ Gold Key Award- presented by Coca-Cola Company during 2004 Annual Conference.

• Coordinate catering for all Hospitality Suites, transient guests and affiliates• Prepare event documentation and coordinate small-medium size meetings