Account Director
Current• Member of senior management team responsible for leading the agency’s overall marketing efforts as well as managing the two largest client accounts• Manage team of account managers, providing strategic advice, guidance, training and commercial awareness• Oversee all client accounts, ensuring client satisfaction, managing servicing levels, and tackling issues before they arise• Nurture client relationships, identifying opportunities to upsell to existing clients• Lead new… Show more • Member of senior management team responsible for leading the agency’s overall marketing efforts as well as managing the two largest client accounts• Manage team of account managers, providing strategic advice, guidance, training and commercial awareness• Oversee all client accounts, ensuring client satisfaction, managing servicing levels, and tackling issues before they arise• Nurture client relationships, identifying opportunities to upsell to existing clients• Lead new business pitches, creating engaging proposals aimed at the relevant target market• Chair weekly team meetings, prioritising workloads and ensuring deadlines are met• Ensure effective media monitoring and reporting to demonstrate accountability to clients• Account management duties: strategic planning; proactively identifying PR opportunities and writing all content; copywriting for website, email marketing and other collateral; search engine optimisation; social media management and engagement• Brief and supervise in-house design and web development teams, as well as external suppliers, and monitor the quality of execution and pivotal timelines Show less